Enhancing the Customer Experience and Driving More Business with Dynamics 365 Customer Service

Event Date: March 10, 2021 | Time: 10:00 am - 10:30 am

Your Microsoft ERP solution helps you complete the transactions you need to keep business moving forward. But how are you connecting with your customers to ensure satisfaction, loyalty, and ongoing business? With Dynamics 365 Customer Service you can use built-in intelligence to deliver faster, more personalized service and provide your customers the experience they expect.

During this webinar, you’ll learn how technology can help you interact with your customers the way they want to reach you – whether that be through a chat bot, knowledge base, phone call, or email. From there, we’ll show you how that information flows seamlessly to the right person at your organization for fast action and resolution. Examples you’ll see during this presentation include:
• Real-time CSAT scores
• Increased ticket/Case closure rates
• Decreasing time-to-close/time-to-resolve
• Customer service escalations management

Dynamics 365 Customer Service integrates directly with all Dynamics ERP solutions (AX, Finance and Supply Chain. Business Central, GP) to provide a single solution for your entire business.


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