Virtual Event – D365 Customer Engagement Wave 2 Release: Top 10 New Features
Get ready to explore the most powerful updates for Dynamics 365 CE in the Wave 2 release!
Here’s a preview of what we’ll cover – and there’s even more in store:
Sales:
✓ Copilot immersive homepage
✓ Customized lead qualification process
✓ Common data modeling mistakes to avoid
Customer Insights – Journeys (Formerly D365 Marketing)
✓ Create brand-consistent emails with templates and Copilot
✓ Email engagement with heatmap analytics
Field Service
✓ Remote Assist in Teams calls using FS Mobile
✓ Summarize work orders in Outlook with Copilot FS extension
