Unlock Your Plan, Unleash the Benefits
Our support team has more than 200 combined years’ experience with Microsoft Dynamics products, and easy access to your support representative means your questions will be resolved quickly and accurately.
Your Stoneridge Dynamics 365 for Operations Support plan includes:
- Ticketing System
- A ticket for every issue
- Your SLA (Service Level Agreement) provides accountability and predictability for every call
- Our correspondence is all in one place
- Customer Portal
- You can review current tickets as well as your complete history, so you can get fast answers and determine trends/meta issues
- Immediate access saves you time and money
ISV (Add-ons) Support
If you’re like many of our clients, you have multiple third-party products (ISVs) integrated with your Dynamics 365 systems you often need help with. Stoneridge has many ISV partnerships and can help pinpoint, triage and resolve issues related to these applications. Our partnerships include companies like Avalara, Bottomline, Data Masons, Atlas, Red Maple, Jet Reports, RF Smart and many more.
Functional Design and Best Practice Guidance
Our functional team is comprised of industry experts with a variety of backgrounds including Financials, Manufacturing; Production; Projects and Trade & Logistics. They’ve worked with many companies in many industries like yours, who are working to solve similar business challenges. They have great working knowledge of designing solutions that fit your business needs.
We have a bench of best-in-class developers, many of whom spent years working for Microsoft. Whether you are looking to augment your own development team for a project, or your need something developed from end-to-end, our development team is always there to complete the project.
End-user adoption of any ERP System is heavily dependent upon how easily you can meet business objectives using the system. Stoneridge Software Support offers the flexibility to use support hours towards training tailored to your needs. This can be in a remote, classroom, or a train-the-trainer format. Our goal is to help you become self-sufficient in using your systems to their full capabilities.