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Sophisticated, complex businesses tend to require sophisticated levels of financial and inventory tools. Since FORCE America’s last ERP implementation the company had increased in size to 18 locations including 14 distribution centers, four manufacturing sites, and one engineering, sales and support location. Their existing ERP system was nearing the end of life for support and company leadership recognized that it would not scale for growth.
This major medical equipment company was using multiple, disparate, inefficient systems for their business processes. The entire operation was routinely impacted by information breakdowns: Data was being lost, tracking was unpredictable at best, efficiencies were nominal, informed decisions were difficult, if not impossible, and there was no trust by users that they could access the information they needed to do their jobs well. And worse, their competition was taking the lead in their niche.
BDS Laundry embraces technology in an industry that isn’t typically viewed as a tech innovator. “We’re a technology forward company,” says BDS Laundry’s Chief Financial Officer, Sandy Englund. “Dynamics NAV is so open and has been easily modified to fit our needs.”