Upcoming Events
Our comprenesive strategy of support includes free educational events so you are always well-equipped and informed.
Sharing our Knowledge with You
At Stoneridge Software, we want you to get the most from your business applications and encourage you to make informed decisions. That’s why we continually host educational events. The more you know – the better, and our team loves to share their knowledge. Our goal is to empower you and your team. We’re known for “teaching you how to fish.” So, check out the events below and let us be your guide.
All Upcoming Events
August
What is Your Customer Support Experience? Strengthen Your Customer Service Team
Why should you care about customer service? The most recognized way to build a positive customer experience is to provide fast, accurate, and proactive customer service.
Dynamics 365 for Customer Service allows your customer service team to focus on making every customer interaction a positive experience.
We will cover:
Case Management
Entitlements and SLAs
Omnichannel
PVA/Chat
Knowledge Articles
Automated Case Routing and Queues
CTI and Teams Integration
Call Center
Customer Service Insights and Analytics
Optimize the Customer Experience by Empowering Your Field Service Team
Why should you care about field service? In order to remain competitive, drive efficiencies, and optimize your service management experience, today’s field service companies need a modern solution that empowers members on every team including accounting, scheduling, field technicians, and management.
During this presentation, you’ll learn why so many field service companies are implementing Dynamics 365 Business Central and Field Point to:
• Quickly route calls and dispatch the right tech to the right job site.
• Empower field service techs with the information they need on any mobile device.
• Calculate project bidding, estimating, and job cost.
• Make business decisions based on business insights and data.
We will cover:
Work Order Management
Resource Scheduling and Routing
Asset Management
Inventory Visibility
Upselling
Automated Billing and Invoicing
Onsite Payment
An Introduction to Business Central for Batch Manufacturers
Learn how batch manufacturers are modernizing operations with Microsoft Dynamics 365 Business Central, Microsoft’s cloud ERP software designed for small-to-medium-sized businesses. Dive into D365 Business Central inventory management, quality and compliance, manufacturing specifications, research and development, and production. Gain a better understanding of system capabilities that can be applied to your business.
Evaluate and Improve Your Customer Experience Using Power BI and Customer Insights
Why should you care about Power BI and customer insights? Power BI compiles your data into visual charts and graphs that can help you make better business decisions. Learn how you can utilize dashboards and reporting in Power BI to analyze your data and make informed business decisions to better know and serve your customers.
An Introduction to Business Central for Medical Device Manufacturers
Learn how medical device manufacturers are modernizing operations with Microsoft Dynamics 365 Business Central, Microsoft’s cloud ERP software designed for small-to-medium-sized businesses. Dive into D365 Business Central inventory management, quality and compliance, manufacturing specifications, and production. Gain a better understanding of system capabilities that can be applied to your business.
How Do Power Apps and Portals Affect Your Customer Experience?
Why should you care about Power Apps and Portals? Open communication with your clients builds trust and improves the customer experience.
With Microsoft Power Pages you gain versatile portal creation and design to communicate with clients, vendors, and more. With a portal you can provide self-service options for your customers to:
• Submit support tickets
• See case history
• Self-learn through a knowledgebase
• Access account management details
• And much more!
Learn how any company with Dynamics 365 can easily put a portal in place to enhance your customer’s experience.
September
Save the Date for the Annual Stoneridge Connect Virtual Conference
September 27-28, 2022
This two-day, online conference and virtual expo will feature sessions for every member of your team – from leadership and executive professionals to users across each department. Breakout sessions are developed to help provide vision and strategy through technology and empower users to get the most from your current business solutions.
More info to come!
October
Save the Date for the Annual Stoneridge Connect Leadership Summit
October 6, 2022 in Minneapolis, MN
Set the strategy for the future of your business leveraging cloud technology to drive digital transformation. At this one-day, in person meeting, you’ll learn what’s practical and what’s possible. You’ll leave with a better understanding of how to not only capitalize on your current software system but utilize the latest in technology to innovate your business.
This event is invite-only. More info to come!
Start the Conversation
It’s our mission to help clients win. We’d love to talk to you about the right business solutions to help you achieve your goals.