Why do you need a support plan?
When your go-live date has come and gone, you shouldn’t feel like you’re on your own. A true partner is there to support you and help you become as self-sufficient as possible. But no matter how talented you are, even the most adept internal IT teams likely aren’t able to handle all challenges that come from maintaining your software solution. As consultants we have the advantage of troubleshooting and solving the gamut of problems, from average to complex – on a daily basis.
At Stoneridge Software, we offer support for Microsoft Dynamics AX, Dynamics NAV, Dynamics GP, Dynamics CRM and all Dynamics 365 products. Support plans are extended beyond our current clients, to any organizations using these Dynamics products.
Our support team is there to help you with these scenarios and more:
- You have a heavily customized environment
- You’re not sure how or if you should upgrade
- You’re not sure if your system is working properly
- Errors are showing up
- You need to improve performance
- You need to evaluate ISV add-ons or third-party products
- You need your current ISV to work the way you want it to
- You need training or mentoring
- You need modifications
- You need more reporting options
You name it, we can help you. Stoneridge consists of many former Microsoft support and development employees. At Microsoft support, team members fielded questions from across the globe regarding how the AX, NAV, CRM and Dynamics 365 product lines work. Along with everyday questions, our team has successfully unraveled intricate, complicated, highly escalated customer scenarios. Working for Microsoft in research and development, the Stoneridge team members helped develop, test and document the product lines as product managers, developers, testers and technical writers.
How a support plan will benefit you:
- Flexible Payment Options
- Flexible Plan Options
- Discounted Rates on Services
- Support of ISV Add-ons
- Dedicated team with years of Microsoft experience
- Defined SLA’s for fast & reliable resolution
- Easy visibility into active issues through a Support Portal
- Rate Lock* for on-going needs
- Add-On services available (such as Health Check and monthly maintenance)
Contact Stoneridge Software to learn how our seasoned support team can assist you
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Stoneridge offers much more than break-fix support
What can your support hours be used for?
- Functional Design
- Best Practice Guidance
- Performance Tuning & Optimization
- ISV Support
- Error resolution
- Product Road Mapping Guidance
- Report Modification, Building and Error Troubleshooting
Did you notice we’ll assist with your add-on products?
As a one-stop resource, we help you save time and money by mitigating and resolving issues with third-party ISV products on your behalf. Working with a host of clients has given us exposure and experience with many different ISVs and add-on products.
Are you interested in more information or a list of our support packages and pricing? Enter your contact information and we’ll reach out to you with details!
Unlock Your Plan, Unleash the Benefits
Our support team has more than 200 combined years’ experience with Microsoft Dynamics products, and easy access to your support representative means your questions will be resolved quickly and accurately.
Your Stoneridge Support plan includes:
- A ticket for every issue
- Your SLA (Service Level Agreement) provides accountability and predictability for every call
- Our correspondence is all in one place
- You can review current tickets as well as your complete history, so you can get fast answers and determine trends/meta issues
- Immediate access saves you time and money
Technical Performance Tuning & Optimization
Our technical team performs many tasks. They can assist you in many areas such as code builds, code moves, hotfix installations, and environment support. We also offer guidance on topics such as how to optimally configure SQL Server, tune queries, and assess system performance and overall performance troubleshooting
If you’re like many of our clients, you have multiple ISVs integrated with your Dynamics Systems you often need help with. Stoneridge has many ISV partnerships and can help pin-point, triage and resolve issues related to these applications.
Functional Design and Best Practice Guidance
Our functional team is comprised of industry experts with a variety of backgrounds including Financials, Manufacturing; Production; Projects and Trade & Logistics. They’ve worked with many companies in many industries like yours, who are working to solve similar business challenges. They have great working knowledge of designing solutions that fit your business needs.
We have a bench of best-in-class developers, many of whom spent years working for Microsoft. Whether you are looking to augment your own development team for a project, or your need something developed from end-to-end, our development team is always there to complete the project.
End-user adoption of any ERP System is heavily dependent upon how easily you can meet business objectives using the system. Stoneridge Software Support offers the flexibility to use support hours towards training tailored to your needs. This can be in a remote, classroom, or a train-the-trainer format. Our goal is to help you become self-sufficient in using your systems to their full capabilities.
Add-On Support Services Also Available
Monthly or Quarterly Maintenance
Maintenance Services can be conducted monthly or quarterly to help you identify and resolve errors, track performance issues and keep your system running smoothly.
Health Check Services
During your Health Check, one of Stoneridge Software’s Dynamics experts will review your infrastructure, hardware, and product configuration and provide you with an easy to read, detailed analysis of your overall system performance. Microsoft Dynamics AX application servers, as well as your Microsoft SQL Server database configuration, will be included in this review.
“I’ve been extremely happy with the services provided by Stoneridge Software and would thoroughly recommend them for their high ongoing levels of customer service. Definitely the best in the industry!”
Mike Gretsch, IT Director, Hallmark Insights
“What I like best about Stoneridge Software is the high level of technical knowledge and the ability to handle mission-critical issues.”
Amy Axness, Controller, J & D Manufacturing
“I have been pleasantly surprised by the consistently high quality service delivered by Stoneridge Software and would highly recommend their services to anyone looking for a hard working company in the accounting & finance software sector.”
Debbie Rutledge, Star Advertising
“Stoneridge has individuals that not only bring technical solutions to the table, but also business perspective. I feel, that some of the support/developer staff truly perform as an extension of my IT staff.”
Bill Blomker, IT Manager, Crest Healthcare Supply
“Stoneridge Software (formerly DFC Consultants) have been my go-to provider for over 20 years. I always receive first rate service and would definitely recommend them to anyone in need of the services they provide!”
Joletta Morrell, Beco Inc.
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It’s our mission to help clients win. We’d love to talk to you about the right business solutions to help you achieve your goals.