Microsoft Field Service Overview

Dynamics 365 Field Service provides your team with the necessary tools to complete jobs faster, make fewer mistakes, and increase customer satisfaction with exceptional service.

Good customer service, efficient scheduling, and first-time fixes remain critical to maintaining and growing a customer base and increasing profits. If you’re relying on old systems and processes, you may be running behind competitors and unable to effectively nurture new or ongoing business opportunities. Microsoft Dynamics 365 Field Service offers the opportunity to apply modern technology to your business.

Dynamics Field Service uses AI technology, IoT connectivity, and mobile capabilities to support field technicians and improve customer satisfaction. Field Service is optimized for mobile devices, allowing technicians to easily manage work orders, schedules, and assets. Dynamics 365 Field Service is also convenient for customers, allowing them to quickly self-schedule and provide feedback. Field Service provides customers with technician location information and expected arrival times

Dynamics 365 Field Service Capabilities

Dispatching and scheduling solution

Optimize your scheduling with fully or partially deployed AI-assisted scheduling. AI-assisted scheduling helps maximize utilization with ease. Microsoft Field Service also offers the option for fully manual scheduling. Gain insights from dashboards to identify improvement opportunities.

Field Service through Dynamics 365 App

The Field Service app gives technicians a wide array of tools at their fingertips, including access to remote support and the ability to capture photos, videos, and voice notes. The app can be tailored to fit your business with a user-friendly configuration tool.

Asset, Inventory, and Purchasing Management

Manage simple requirements with Field Service. Field Service is designed to integrate with ERP systems for more complex requirements.

Connected Field Service - Internet of Things

Transform the way you provide services with a proactive and predictive service model. IoT data can be used to detect issues and implement just-in-time predictive maintenance. With Dynamics 365 Field Service, understand process and job metrics, device-specific performance data, and more- all in one place.

Stoneridge Software is an Experienced Dynamics 365 Field Service Partner

Stoneridge Software works shoulder-to-shoulder with your team through the Field Service implementation to increase your business process efficiency and improve the way your team operates. We have expertise working with a variety of field service companies across many industries and meeting their specific business requirements.

Dynamics 365 Field Service has extensive out of the box functionality, but some businesses have highly specific needs that an out of the box solution does not cover. We can help you customize your solution to fit your business.


Dynamics 365 Field Service Support

Stoneridge offers support for clients on many Dynamics 365 products, including Field Service. We combine expertise with client centrism to meet your Field Service needs.


Microsoft Dynamics 365 Field Service Pricing

Microsoft offers transparent pricing available to view at any time. Find up-to-date Dynamics 365 Field Service license pricing from Microsoft. Pricing information is for licenses only. If you are interested in implementing Dynamics 365 Field Service, Stoneridge Software can provide a quote for as little or as much help you need with implementation, training and support.

See the Dynamics 365 Field Service Mobile App in Action

Employees performing in the field have a unique set of needs. The Dynamics 365 Field Service Mobile App provides your technicians the chance to perform a variety of tasks necessary for good customer service, such as:

  • Calendar of assigned jobs
  • Support for picture, video, and asset barcode scanning
  • Customer signature capture
  • Offline capabilities so you can continue viewing and recording work even without the internet

Featured Field Service Success Stories

Lawn equipment

Equipment Distributor Finds Success with Affordable Field Service Solution

A company that sells and rents equipment was looking for a solution to help them schedule field technicians and track the location of equipment. They also wanted to empower their field service technicians to utilize mobile devices to access customer, project, and work order information…

Read More 

woman typing on tablet

Franchise Corporation Streamlines Onboarding and Site Inspections

Corporate branding and operational compliance are key components of any organization. For enterprises operating in a franchise model, it’s even more critical that corporate offices are regularly evaluating brand and operational compliance across markets, sites, and franchise owners…

Read More 

Read Other Client Success Stories

We have implemented and supported many clients across the Dynamics suite of products.

Microsoft Dynamics 365 Field Service Trial

You can find Microsoft Dynamics 365 Field Service Trials downloadable from the Microsoft site with sample data or the option to use your own.
But, even better, if you’re wondering how to fully realize the solution, Stoneridge Software is a go-to resource to show you how you could visualize this product at your business to increase efficiency and customer service – from the basics to eye-opening possibilities.

Reach Out to Stoneridge Software for a Consultation

Are you interested in how Dynamics 365 Field Service could optimize your business processes? Reach out to our experts for a consultation.