Microsoft Dynamics CRM
Microsoft Dynamics CRM: Focus on Your Customers
Let’s Chat
Focus on your customers
Provide your business with customer visibility that drives long-lasting business relationships. Understand how to best engage each client, track your relationships and increase revenue.
Grow your business profitably
Use built-in digital intelligence and automated business processes to increase your revenue while controlling acquisition costs.
Sell more by staying focused
Maximize your sales team’s performance by reducing distractions and helping them focus on the priorities.
Work smarter to win faster
Close deals faster by working efficiently, collaborating, and applying contextual insights from your sales management software.
Marketing
Generate more leads and drive more revenue for your business. Manage your digital marketing efforts with a single view of your prospects. You will have the ability to target the right audience through segmentation, deploy nurture campaigns, and insights into your marketing ROI.
Sales
Close more business by selling smarter. Utilize the Sales Navigator integration to gain insights about your prospects and for warm introductions. Strategize and prioritize on the deals in your pipeline. Efficiently manage your pipeline and see increased response rates and win rates. Automate routine tasks and processes so that salespeople can focus on selling.
Customer Service
Everyone in your organization has a 360 degree view of your customers so that you are delivering excellent service during every interaction. Enable your customer service team to be effective and efficient. Insights provides context and the ability to proactively solve issues. Take advantage of the ability to send out surveys and track NPS.
Field Service
Efficiently manage and schedule your resources including optimized routes and assignments and enable techs to update and access data from mobile devices.
Talent
Integrates with Customer Engagement and Dynamics 365 Finance and Supply Chain to manage HR processes. Use the Attract feature to manage candidates, the interview process and an integration to LinkedIn Recruiter. Use Onboard functionality to improve the new hire experience from day 1 and help new team members ramp up quickly and efficiently. Use Core HR to centralize employee data and simplify processes around career paths, retention planning, performance and feedback.
Power Platform
Provide tailored and specific interfaces based on the user’s role by deploying Power Apps. Automate routine tasks using Power Automate (Flow) and RPA (Robotic Process Automation). Gain actionable insights from your data from all systems by using Insights and Power BI.
“Blown Away”
“I have worked with many consultants with ERP application in my past work lives and I have been blown away with what Stoneridge provides in skill, knowledge, and professionalism.”
Todd Maki, Director of Strategic Planning, GPM Inc.
“Always a Delight to Work With”
“Stoneridge Software has always been a delight to work with. They have always helped to steer our implementations towards best practice.”
Abby Wolverton, IT Manager, DecoPac, Inc.
“High Levels of Service”
“As a long-term client of Stoneridge Software I have always been impressed at the high levels of service provided by their team. Consultants and management are people of high integrity, skills and work ethic. They thrive in providing value, are humble and easy to work with and extremely committed to making sure we are successful.”
Sally Prinsen, Director of IT, Landscape Structures, Inc.
Dynamics 365 for Customer Engagement (CRM)
Learn More About What Dynamics CRM Has to Offer
Getting Agent-Ready: How Businesses Can Turn AI Into Practical Value
A conversation with James Oleink, Partner Director of Product Management for Microsoft Agent 365 and Microsoft Dataverse Building an artificial […]
Read the ArticleCopilot Studio Explained – Part 1: What It Is and How to Set It Up
Building an effective AI agent starts with understanding the tools, settings, and capabilities that make it work. AI agents are […]
Read the ArticleImproving Shop Floor Efficiency with the Built-In MES in Dynamics 365 Finance & Supply Chain Management
For many manufacturers, the gap between planning and execution is where inefficiencies quietly pile up. Whether it’s missed labor tracking, […]
Read the ArticleDo We Really Need AI in Ag? Exploring Microsoft Copilot & AI Agents
Agribusinesses have no shortage of information to manage. From supplier orders and grower relationships to commodity markets, contracts, financial transactions, […]
Read the ArticleHow to Build an AI Strategy with Microsoft Copilot: Lessons from the Moon Landing
What do the moon landing and adopting artificial intelligence (AI) have in common? More than you might think. When I […]
Read the ArticleStoneridge Software Named a Best Microsoft Dynamics 365 CRM and Field Service Partner for 2026
Recognition highlights Stoneridge’s expertise in connected customer and field service experiences CRM Software Blog has recognized Stoneridge Software as a […]
Read the ArticleHow to Build AI Agents That Actually Work with Copilot Studio
Building an AI agent in Copilot Studio can be surprisingly easy. However, a common challenge is building an agent that […]
Read the ArticleTechnology Adoption in Agriculture: Turning Investments Into Real Change
When you invest in Microsoft Dynamics 365, Levridge, CRM platforms, or Artificial Intelligence (AI) tools such as Copilot, the technology […]
Read the ArticleWhat is a Copilot Harness? Core Aspects and How to Choose the Right One
Building an effective AI agent takes more than connecting it to data and assigning it a task. You also need […]
Read the ArticleTake Control of Product Changes with Engineering Change Management in Dynamics 365
Product changes are a fact of life and can sometimes become headaches for your organization. Components become unavailable, designs […]
Read the ArticleStart the Conversation
It’s our mission to help clients win. We’d love to talk to you about the right business solutions to help you achieve your goals.

