Webinar: Customer Service Excellence: AI & Copilot Insights from Microsoft’s Deepa Bansal.

Event Date: May 22, 2024 | Time: 1:00 pm - 1:45 pm

Join us on May 22nd and learn how AI and Copilot can transform and elevate how you deliver positive customer service experiences. Matt Van Dyke and Microsoft Program Manager Deepa Bansal will discuss the latest AI-driven capabilities with Dynamics 365 for Customer Service. Discover how Microsoft positions AI within Dynamics 365 and Copilot to help you reimagine the way you assist and provide service to you customers.

 Autonomous Contact Center: Combine the latest digital channels and AI to build a contact center solution that grows smarter and automates self-service support.

 Copilot Guidance: Copilot serves as your real-time expert and assistant, providing guidance and suggestions to service agents, ensuring quick and accurate responses.

 Automated Workflows: Streamline your service operations with AI-driven automation, reducing manual effort and allowing agents to focus on complex tasks.

 Proactive Service: Leverage predictive AI to anticipate customer issues and resolve them before they escalate, improving satisfaction and loyalty.

✓ AI-Powered Insights: Gain deep insights into customer needs and behaviors with advanced analytics, enabling personalized service like never before.

 Custom Copilots: Build your own ways of leveraging the power of AI with Copilot Studio; point to your data, your business assets, your processes.

Come learn about the future of driving exceptional Customer Service.


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