What is Your Customer Support Experience? Strengthen Your Customer Service Team

Event Date: August 10, 2022 | Time: 12:30 pm - 1:00 pm

Why should you care about customer service? The most recognized way to build a positive customer experience is to provide fast, accurate, and proactive customer service.

Dynamics 365 for Customer Service allows your customer service team to focus on making every customer interaction a positive experience.

We will cover:
Case Management
Entitlements and SLAs
Omnichannel
PVA/Chat
Knowledge Articles
Automated Case Routing and Queues
CTI and Teams Integration
Call Center
Customer Service Insights and Analytics

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