connect 2022 banner tablet connect 2022 banner mobile

BDS Expands Global Distribution Enhances Customer Experience

Bds_speedqueens_resize

In addition to equipping and managing laundry rooms for university dormitories, condos, and apartment complexes, BDS Laundry also provides on-premise laundry solutions to the healthcare and hospitality industries and government entities, assists investors in organizing and outfitting laundromats and distributes replacement commercial laundry parts throughout the United States via their online store.

BDS Laundry has used Microsoft Dynamics NAV since 2008. They originally chose Dynamics NAV because of its services functionality but found that it’s been a flexible, effective tool to manage all aspects of the business.

BDS Laundry embraces technology in an industry that isn’t typically viewed as a tech innovator. “We’re a technology forward company,” says BDS Laundry’s Chief Financial Officer, Sandy Englund. “Dynamics NAV is so open and has been easily modified to fit our needs.”

Stoneridge Software has proven to be a true partner to BDS Laundry’s success and growth. “Stoneridge Software is in this with us. They analyze our needs and provide guidance as to the best way to move our business forward. They have a deep understanding of Dynamics NAV and their team is great,” says Englund.

Using technology to enhance the customer experience

The laundry industry has seen plenty of advances that benefit the consumer and BDS Laundry is dedicated to providing an exceptional level of support to each and every customer, every day. In partnering with two online laundry monitoring companies, BDS Laundry offers LaundryEye, a real-time monitoring program for multi-housing laundry rooms. Each connected laundry room has a dedicated webpage showing which machines are in use and even how many minutes are remaining on a washer or dryer cycle. Residents only need to set up a free account to receive instant laundry alerts via text or email.

Additional examples of their enhanced customer service can be found on their website; requests for refunds or service may be submitted online. BDS Laundry has also eliminated the need to keep quarters on hand. The BDS Laundry payment card enables residents to load funds to their laundry card by credit card directly from their website. Their technology also enables residents to use a credit card at the laundry machine.

Providing outstanding customer service through mobile technology

BDS Laundry’s business has grown tremendously since the mid- 1990s. They have a dispatch module add-on that they’ve enhanced specifically for the laundry industry and use the Dynamics NAV web client to provide their field technicians access to web portals specifically designed for quick data entry and easy access to information.

Today, when a service call is scheduled by a dispatcher, the assigned technician receives the information in the field via tablet. Providing technicians with increased access to information has resulted in improved customer service as well as increased technician satisfaction.

BDS Laundry wants to do even better. “We’re currently evaluating how we perform service and the information our technicians can access,” Englund says. “We want to make the experience more user-friendly and ensure our technicians can easily access what they need.”

Expanding global parts distribution with inventory controls

BDS Laundry offers tens of thousands of commercial laundry parts on their website. They launched a web store in 2015 and since its launch, their parts distribution company has grown significantly. The online store is integrated with Dynamics NAV and automatically decrements their inventory as items are sold, enabling them to better control inventory levels.

Allowing customers to purchase items via web store has resulted in decreased data entry errors and positioned BDS Laundry for future growth as they add products to their inventory. They’re currently optimizing their website to ensure their web traffic increases and their global parts distribution continues to grow.

“We’ve seen a dramatic increase in sales and traffic after connecting Dynamic NAV to our e-commerce platform. Adding parts to NAV and pushing live to the site is a breeze,” says Englund. “We’re excited to see continued growth and benefit from the simple integration offerings from Dynamics NAV.”

Have Any Questions?

More Successful Stories:

10.7.21

Wright Asphalt Transitions from On-premise Solution to Cloud-based Dynamics 365 Business Central

For nearly 70 years, Wright Asphalt has stood out among its peers in the construction industry as a leader in […]

Read the Article
9.29.21

Upgrade from Dynamics NAV to D365 Business Central Advances Business Vision for North Carolina League of Municipalities (NCLM)

For over a century, the North Carolina League of Municipalities (NCLM) has represented the interests of towns and cities across […]

Read the Article
6.30.21

Agfinity Embraces CRM Upgrade to Supercharge Sales Process, Increase Productivity

Even the most robust software can fail an organization if it isn’t personalized and implemented properly. This was the challenge […]

Read the Article
6.18.21

Creedence Energy Chooses Dynamics 365 Business Central to Keep Pace with Rapid Growth

Creedence Energy Services, LLC is a rapidly growing chemical company in the oil and gas industry. Headquartered in Williston, ND, […]

Read the Article
4.23.21

Electrical Power Maintenance Company Poised for Growth With Dynamics 365 Business Central

After several successful acquisitions, a growing electrical power maintenance company found themselves with 6 different siloed ERP systems ranging from […]

Read the Article
3.24.21

Midwest Rubber Aligns Future Business Goals with Dynamics 365 Business Central as Foundation for Operations

As Midwest Rubber expanded over the years, the leadership team found themselves with multiple Made2Manage ERP systems making it difficult […]

Read the Article
3.19.21

Landscape Structures, Inc. Transforms Company Operations Utilizing Host of Microsoft Technologies

Landscape Structures, Inc. (LSI)  is an employee-owned, commercial playground design and manufacturing company located in Delano, MN. All design, engineering, […]

Read the Article
3.4.21

Mobile Apps Keep City Employees and Community Connected and Informed

Mobile Apps Keep City Employees and Community Connected and Informed City officials were struggling to find ways to keep their […]

Read the Article
6.24.20

Association Transforms Marketing and Membership Management with Dynamics 365

A nationwide business association needed a solution to manage a variety of aspects related to their operations, including new member […]

Read the Article

Start the Conversation

It’s our mission to help clients win. We’d love to talk to you about the right business solutions to help you achieve your goals.

X