Building a Connected Provider Experience with Microsoft Technologies
A better patient experience starts with an empowered provider. This leading hearing healthcare and medical device organization envisioned a modern way for its nationwide provider network to manage patient referrals, appointments, insurance, and product orders all in one secure place. At the same time, the organization needed to continue supporting patients while also strengthening its relationships with provider clinics.
With Stoneridge Software’s guidance, they transformed that vision into reality. Leveraging Microsoft Power Platform, particularly Power Pages, alongside other Microsoft technologies, they built a digital front door that streamlined provider workflows and accelerated access to hearing care.
Business Challenges: Disconnected Processes Slowing Patient Care
Fragmented systems and manual processes across scheduling, referrals, and orders had created frustration for providers and slowed patient care. The challenges spanned both business to consumer (B2C) and business to business (B2B) sides of the business —patients seeking timely service and providers managing referrals, insurance, and orders.
Key challenges included:
- Manual handoffs causing delays and errors
- Disconnected systems for referrals, scheduling, and payments
- Limited visibility into provider activity and patient progress
- A lack of a unified, digital platform for managing the patient journey
The organization needed a scalable solution that could streamline operations, reduce inefficiencies, and engage providers with a modern experience.
Recommended Solution: A Unified Provider Portal Built on Microsoft Power Platform
Partnering closely with the client, Stoneridge designed and implemented a secure, role-based Provider Portal using Microsoft Power Pages and Dataverse.
The portal consolidated previously disconnected tasks into one intuitive, HIPAA-compliant platform. Providers can now:
- View referrals in real time and take immediate action
- Schedule patient appointments with integrated benefit verification
- Recommend hearing devices and submit orders directly through the portal
- Collect secure online payments from patients
- Track progress with greater visibility for both providers and internal teams
To support automation and compliance, Stoneridge also implemented:
- Power Automate for workflows such as order confirmations and notifications
- Azure AD B2C for secure provider login and access control
- Integrated payment gateway for streamlined, compliant transactions
By combining deep Power Platform expertise with an understanding of healthcare operations, Stoneridge delivered a foundation for ongoing innovation, including future product recommendations and advanced reporting.
Results: Faster Workflows, Greater Visibility, and Happier Providers
The Provider Portal delivered measurable improvements for providers, patients, and internal teams:
- Eliminated 7+ manual handoff points in provider workflows
- Accelerated referral-to-order cycle, reducing patient wait times
- Increased order accuracy and visibility across the organization
- Enhanced provider satisfaction with an intuitive digital experience
- Established a scalable framework for future growth and innovation
The collaboration between Stoneridge and the organization’s diverse stakeholders, including provider support, operations, IT, and data governance, was central to success. By working as one team, they delivered a solution that strengthens provider relationships, improves patient access, and sets the stage for continued transformation in hearing healthcare.
Technologies Used:
- Microsoft Power Pages – Secure provider-facing portal
- Microsoft Dataverse – Centralized platform for referral, appointment, and order data
- Power Automate – Automated workflows for confirmations and notifications
- Azure AD B2C – Secure provider login and role-based access
- Payment Gateway Integration – Secure online patient payments
