Reducing Internal Conflict by Standardizing Processes Across Continents


It’s a business tale as old as time. Two locations, two solutions, one big ball of confusion. In this situation, unreconciled ERP solutions caused inconsistent answers and tension between employees in different countries.

For this company, Stoneridge implemented a seamless transition, taking the two disparate systems and merging them into one, cohesive solution for all.

Standardized processes? Check.
Business modeled for future growth? Check.
Increased productivity? Check.

In this instance, two offices on two continents were running different versions of a Microsoft NAV solution.

Both offices were running the ERP solution, but there was little to no consistency when trying to analyze data, compare results or apply system successes between companies. The end result? Irritated employees and significantly reduced productivity.

Right Hand, Meet Left Hand.

Stoneridge transformed this business by taking two separately managed instances of the NAV solution, on different versions, with wholly different customizations, and with different country localizations, and merging/upgrading them to NAV 2016. Localizations for three country locations on two continents were merged into a single database. New solutions and/or extensions were written for job processing, reporting time and expense integrations, and service incidents.

And everyone got back to work.

  • Streamlined workflows that fit all companies – most notably in the jobs/projects area
  • Improved reporting options
  • Common processes and interfaces allowing better collaboration between companies and users

Stoneridge reimagined and migrated unique data structures and workflows, which allowed for a unified solution across countries. The ability to manage and evaluate jobs consistently across international locations made way for common workflows and efficiency in shared customizations. And Stoneridge’s iterative joint-process design approach allowed the full project team to understand and influence the direction of the unified solution consistently and coherently.

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