Unlock Your Plan, Unleash the Benefits
Our Dynamics CRM support team is made up of seasoned consultants, and easy access to your support representative means your questions will be resolved quickly and accurately.
Your Stoneridge CRM Support plan includes:
- Ticketing System
- A ticket for every issue
- Your SLA (Service Level Agreement) provides accountability and predictability for every call
- Our correspondence is all in one place
- Customer Portal
- You can review current tickets as well as your complete history, so you can get fast answers and determine trends/meta issues
- Immediate access saves you time and money
Technical Performance Tuning & Optimization
Our technical team performs many tasks. We frequently assist with things such as configuration with integrations to Exchange, SharePoint, Outlook, OneNote, OneDrive, Mobile App and Office 365 groups. We also assist with environment support for on-premise clients. For online clients, our team can help you identify if issues are related to design or if they are on the server side. If the issues are on the server side, we work with Microsoft to resolve your issue quickly.
Functional Design and Best Practice Guidance
Our experts can assist you with design and best practices in any of the core functions of CRM including Sales, Service and Marketing. We’ve worked with many companies to customize fields and entities to be sure that the CRM architecture allows your business leaders to gain valuable business data while granting end users an efficient interface with the system
End-user adoption of any system is heavily dependent upon how easily you can meet business objectives using the system. Stoneridge Software Support offers the flexibility to use support hours towards training tailored to your needs. This can be in a remote, classroom, or a train-the-trainer format. Our goal is to help you become self-sufficient in using your systems to their full capabilities.