Working With Stoneridge FAQ

Microsoft Dynamics and the broader Microsoft stack are powerful, flexible platforms, but they require the right expertise to configure, implement, and optimize for your business. A consulting partner brings proven experience, industry knowledge, and a structured process to ensure you get measurable value from your investment. At Stoneridge, we help clients envision their business technology needs, avoid costly missteps, accelerate adoption, and build a roadmap that supports both today’s operations and tomorrow’s growth.

We follow a proven methodology—Align, Define, Create, Deploy, Optimize—that guides projects from strategy to go-live. This structured approach ensures alignment with your business goals, clarity on scope, and smooth deployment, with training and change management built in. The result: projects delivered on time and on budget at a rate far above industry averages.

Yes. If necessary, our team of developers and solution architects specializes in tailoring Microsoft Dynamics 365, Power Platform, and Azure tools to your unique needs. We also build integrations with third-party systems, ensuring your technology ecosystem is connected, efficient, and future-ready. But, we are also passionate about making sure you consider using the out-of-the-box functionality and avoid customizations wherever possible.

Data migration is approached strategically and carefully. We assess your current systems, cleanse and prepare data, and use proven tools to move it securely into your new Microsoft environment. Our process minimizes downtime and ensures your business continues running smoothly.

We take the time to understand your business requirements, industry challenges, and growth goals. From there, we configure Microsoft tools using a mix of built-in functionality, extensions or add-ons, and custom development when needed. Our aim is to balance best practices with tailored solutions that deliver long-term value.

Stoneridge Software is known for expert, seasoned support resources. We offer flexible support options through our dedicated Client Services team. Through our Stoneridge portal, clients can submit tickets or email our support team directly, where they will triage based on urgency and set up a call if necessary. Support covers issue resolution, system optimization, and proactive guidance. Our support team is available during business hours with options for extended coverage depending on your needs.

Microsoft continuously releases updates to Dynamics 365 and related platforms. We monitor upcoming changes, test compatibility, and guide you through scheduling and adoption. Our goal is to ensure your system remains secure and up to date without disrupting your business operations. If you still have on-premise software, our support team can assist with upgrades and notify you if there are any necessary patches.

Yes. Thoughtful teaching is part of the Stoneridge mission! Training and knowledge transfer are built into every engagement. We offer workshops, hands-on sessions, and tailored learning paths so your team feels confident using new tools from day one. There are also multiple educational opportunities for clients all year long.

Response times vary by the priority of the issue, but our support process is designed to address critical problems quickly and efficiently. Most tickets are acknowledged same-day, with high-priority cases escalated immediately for resolution.

We leverage Microsoft’s enterprise-grade security framework, which includes encryption, multi-factor authentication, and compliance with global standards. Stoneridge also helps clients configure their environments to meet industry-specific compliance requirements.

Yes. We can review your Microsoft environment to identify security gaps, assess compliance risks, and recommend strategies for strengthening your posture against evolving threats.

We work with you to define clear role structures, then configure user permissions in Dynamics 365 and related systems to ensure the right people have the right access—nothing more, nothing less. This safeguards data while supporting productivity.

Yes. We provide a range of pricing models depending on project scope and support needs, including hourly consulting, fixed-fee projects, and ongoing support subscriptions.

Support contracts are flexible. While some clients prefer annual agreements for predictability, we also offer shorter-term and project-based options.

Custom development costs depend on the complexity and scope of the project. We provide upfront estimates and transparent pricing so you know exactly what to expect. We also try to leverage native functionality or add-on solutions, as much as possible, to alleviate extra expense if it can be avoided.

Microsoft solutions are designed with scalability in mind. Whether expanding into new regions, adding business lines, or integrating new technology, we guide you in extending your Microsoft environment to support growth without disruption. It is very common to have a phased approach to implementations, starting with what is necessary and adding more as needed.

Absolutely. We help businesses migrate from on-premises or legacy systems to the Microsoft cloud, and we also support hybrid scenarios where certain workloads remain on-premise. Our focus is ensuring performance, security, and business continuity throughout the transition.

As a Microsoft Inner Circle Partner, we are deeply connected to Microsoft’s product teams and roadmap. Our consultants receive ongoing training, and we proactively share relevant updates with clients so they can take advantage of new features and capabilities as they become available. We also offer monthly client newsletters, webinars and livestreams, as well as other educational opportunities throughout the year to pass along our learnings.

The Microsoft stack provides a unified, connected foundation for business applications, productivity, analytics, and cloud infrastructure. Dynamics 365, Power Platform, Copilot, Microsoft 365, and Azure are made to work together, empowering your business with real-time insights, streamlined processes, and scalable technology that evolves with your needs. There is no other business technology platform that integrates in all the ways the Microsoft ecosystem does.