Careers at Stoneridge

Support Director

• Support Director
  Support Director | Minneapolis, MN | Full-time Remote
  Learn More
  Apply Now
  Stoneridge Software began with the desire and understanding of what it takes to succeed in implementing business software solutions for the benefit of client’s business goals. Founders Eric Newell, Becky Newell, and Cody Marshall recognized the need for a strategic business partner who could not only deliver software implementations but excel at it. As a 2024 Inc. Best Workplaces Honoree, a member of the Microsoft Inner Circle, and an award-winning Microsoft Solutions Partner, we have crafted a meticulous approach to project delivery. Our commitment to long-term support empowers our client’s success, and we approach our work with integrity, tenacity and a culture of continuous improvement. 

   

  As a Stoneridge team member, it is important to us that your work is balanced with the rest of your life. We foster a flexible work environment and promote a remote-forward culture with team members located across North America. We also have office locations in Fargo, ND, Minneapolis, MN and Winnipeg, Manitoba, where we welcome our teams to collaborate in person. Team members at Stoneridge benefit from an environment of collaboration and curiosity, backed up by continuous learning opportunities, personalized development plans, flexible time off, and many more benefits. We strive to maintain inclusive benefits that bring a sense of belonging to all of our team members.

  
  

  It's our mission to help clients win through intentional leadership, thoughtful teaching, and eye-opening possibilities. With specialties in the entire suite of Microsoft Dynamics business applications and complementary Microsoft technologies, Stoneridge focuses on not only attracting the most knowledgeable, tenacious consulting experts in the field but building up that expertise from within. Come join us on this exciting journey! 

  
  

  
  

  
  

  At Stoneridge Software, we have a legacy of exceptional support and we’re looking for a leader to create an environment for us to continue and extend that legacy. We are looking for an experienced strategic leader who will lead a team of Support Managers and their support teams to provide exceptional service and consulting to Stoneridge clients. Your primary responsibilities include managing resources and processes to ensure prompt response to client requests, timely resolution of client issues, and effective management of escalations ranging from invoice disputes to dissatisfaction with services provided or the product implemented. You will analyze client feedback to identify opportunities for improvement and provide updates on team performance.  You will be integral in the budgeting process and accountable for revenue and margin targets.  The Director of Support role will be accountable to create standardized processes to drive business results and hold teams accountable.  A key component of your responsibilities revolves around efficient use of resources to deliver world-class support. Your team includes very senior resources with the opportunity to develop new resources and extend our subcontractor network.  We will be looking for the Support Director to lead the charge on AI-based automation for our service plans to help us create the most sought-after and profitable service plans in the industry. They will help manage and support our practices focused on Microsoft Dynamics and Cloud Technologies. 

  Apply Now