Webinar: Supercharge Your Customer Support with Omnichannel for Dynamics 365 Customer Service!
If you’re looking to improve how you help your customers, this webinar is for you. We’ll introduce you to tools and processes that make talking to customers easy, whether it’s through text, a call, or online chat. You’ll learn how these tools can fit into your business, making sure no customer question goes unanswered. Plus, we’ll show you a smart feature that helps your team give quick and helpful responses. Join us to see how you can make your customer conversations better and easier!
What to expect:
✓ See how omnichannel works in Dynamics 365 Customer Service by viewing customers interacting with agents on a variety of channels, such as web chat, phone, and text.
✓ Explore the customer service agent and customer experience so you can envision how your teams will support your customers by using this tool. You’ll also get to see how your customers are leveraging the tools.
✓ Discover how D365 Customer Service can be used in a variety of ways and applies to any business that has a customer service or technical support team that helps serve your customers.
✓ Get a firsthand look at the Customer Service Copilot in action – see how this innovative technology supports both your customers and agents.
