Webinar – What is Your Customer Support Experience? Strengthen Your Customer Service Team with D365 CE
Are you struggling to keep your customers happy and retain their loyalty? According to Accenture and Forbes, 58% of customers will sever a relationship due to poor service, while a whopping 84% prioritize personalized service to win their business. Plus, customers are five times more likely to make a repeat purchase after a positive service experience.
Customer service is undeniably one of the most critical aspects of the customer experience. It’s what people think about when they interact with your company, both during and after purchasing your products or services.
Join this webinar to:
✓ Learn essential strategies for building a positive customer experience.
✓ Empower customers to troubleshoot issues with self-service portals and chatbots.
✓ Offer support through multiple channels to meet customer preferences.
✓ Equip your team with AI-powered tools for fast problem-solving and communication.
✓ Leverage Dynamics 365 for customer insights to personalize interactions.
✓ Optimize agent productivity with smart assists and agent scripts.
✓ Measure customer satisfaction and gather valuable feedback through surveys.
✓ Gain insights into customer history for tailored support and improved interactions.
Register now to transform your customer support experience with Microsoft Dynamics 365 Customer Engagement!