Support That Maximizes the Value of Your Systems
Whether we’re talking about your Microsoft ERP or CRM solution, cloud strategy, or infrastructure, the systems that power your business are a significant investment.
Stoneridge Support does more than respond to the break/fix requests. A support plan from Stoneridge is a strategic investment with a partner who knows your business. Our Support packages offer you the opportunity to engage in proactive, consultative interactions that help you realize the full potential of your company’s software systems and cloud infrastructure.
In addition to optimizing your Microsoft Dynamics–based solution, we provide comprehensive Azure cloud consulting, support for ISVs/Add-ons, and help to supercharge your business intelligence. We can help you accelerate user adoption, enhance system maintenance, and provide applicable training resources.
Which Service Plan Is Right for You?
Stoneridge offers three Support plans:
Essential
Ideal for businesses with relatively stable applications and limited customizations and integrations.
The Essential Plan includes:
- Release monitoring
- Stoneridge resources
- Support by phone or portal
- Business hours support
- Critical after-hours support
Advanced
Ideal for businesses with more customizations and integrations, solutions that need further enhancements, or limited IT resources.
Everything in Essential, plus:
- Proactive release monitoring
- Unlimited break/fix requests
- Annual security review
- Faster response times
- Success management
Premier
Ideal for businesses with recently launched solutions, complex Dynamics 365 cloud deployments, or extensive customizations.
Everything in Advanced, plus:
- Fastest response times
- Designated success manager
- Designated support consultant
- Strategic planning sessions
- Workshops and assessments
Stoneridge delivers world-class results:
Client Satisfaction Score: 9.53 out of 10
Net Promoter Score: 82.42
The Stoneridge team is stacked with senior-level Microsoft business technology resources and development specialists, allowing us to be your valued partner as we answer everyday questions and unravel intricate and mission-critical scenarios.
Stoneridge Software Provides End-to-End Services
Our services extend well beyond implementation or a number to call when something’s not working. We’ll help you get the most out of your software systems, cloud strategy, and business intelligence.
Who Can Use Stoneridge Support and What Can Our Team Solve?
Stoneridge Support is available to anyone—whether or not we set up your implementation. Our experts will meet you where you’re at—whether you’re running the most innovative cloud technologies or maintaining a Microsoft Dynamics on-premise solution. And we can solve just about anything!
We support the full range of Microsoft’s business applications.
Stoneridge Support can . . .
- Provide technical support
- Give setup or upgrade guidance
- Fix system errors
- Troubleshoot issues
- Build and modify reports
- Optimize your system
- Train your user base
- Add new apps
- Add new users
- And much more!
Stoneridge Support Frequently Asked Questions:
What if my Dynamics solution isn't working properly?
At times, you may have errors that show up repeatedly or other indicators that something isn’t quite right with your system. Stoneridge support can troubleshoot your Microsoft Dynamics solution, Microsoft Office products and more to find and correct errors or review your system and optimize it for top performance.
What if I have a heavily customized environment or need system modifications?
The core functions in the Microsoft Dynamics family of products cover most—but not all—business needs. Our software development team can step in to create, maintain, or modify customizations for your solution.
Should I upgrade? How does the upgrade process work?
Deciding whether to upgrade from an older Dynamics ERP to Dynamics 365 or to migrate an on-premise solution to the cloud is never simple. As experts in Dynamics solutions and the Azure cloud environment, our consultants can assess your current systems and architecture and advise you on the pros and cons of system changes.
If you’re ready for an upgrade, we’ll work with you step by step to ensure that the transition to your new solution is as seamless as possible.
What if I need help with ISVs or third-party products?
At Stoneridge, we love to solve problems. If you need to evaluate, add, or troubleshoot an ISV extension to your Dynamics-based ERP, we can help! In fact, there’s a good chance we’ve already worked with some of the ISV extensions you’re considering.
What if my IT team or users need mentoring or training?
We pride ourselves on “teaching you how to fish.” We’re known for our educational mindset and we can provide resources or help train your team in any number of areas. We can train your users (or your trainers) to provide needed skills, boost user adoption, and help your employees understand the benefits of a new system. We also offer in-person and online workshops and informative articles on the Stoneridge blog.
What if I need more reporting options?
It’s ideal to have connected systems that allow data to flow freely between different areas of your business. But reaping valuable insights from that interconnected information comes down to having key reports. Our support team can help you create the reports you need or teach you how to use the Power Platform to craft your own.
Contact Us to Get Started With Your Stoneridge Support Plan
Put our proven technical expertise to work supporting your Microsoft business solutions. Our support team has in-depth knowledge of everything from Office apps and cloud infrastructure to Dynamics-based ERP and CRM solutions.
We’ve earned Microsoft Inner Circle and U.S. Partner of the Year status from Microsoft—distinctions that should give you confidence that you can trust Stoneridge as your support partner for Microsoft products and cloud services.
Start the Conversation
It’s our mission to help clients win. We’d love to talk to you about the right business solutions to help you achieve your goals.