What’s New and Hot in Dynamics 365 Customer Engagement Release Wave 2
Explore the exciting updates in Dynamics 365 Customer Engagement’s 2023 Release Wave 2.
✓ Dynamics 365 Sales enhancements and AI-powered features
✓ Sales Engagement, Execution, and Automation improvements
✓ Dynamics 365 Marketing updates focusing on Copilot and AI
✓ Enhancements in Moments That Matter for customer engagement
✓ Bridging gaps between sales and marketing teams
✓ Dynamics 365 Customer Service enhancements for administrators and agents
✓ Copilot and AI innovations for service agents
✓ Dynamics 365 Field Service improvements, including Copilot integration
✓ Empowering frontline workers with new features
✓ Integration with Microsoft 365 apps like Teams and Outlook
✓ Service operations optimization and improved work order management
✓ Resource scheduling enhancements for effective field service management
You’ll take away valuable insights into the latest features and functionalities in Dynamics 365 Customer Engagement, empowering you to improve your customer interactions and operational efficiency.