What’s New and Hot in Dynamics 365 Customer Engagement Release Wave 2

Event Date: November 27, 2023 | Time: 1:00 pm - 2:00 pm

Explore the exciting updates in Dynamics 365 Customer Engagement’s 2023 Release Wave 2. 

Learn about:

 Dynamics 365 Sales enhancements and AI-powered features

 Sales Engagement, Execution, and Automation improvements

 Dynamics 365 Marketing updates focusing on Copilot and AI

 Enhancements in Moments That Matter for customer engagement

 Bridging gaps between sales and marketing teams

 Dynamics 365 Customer Service enhancements for administrators and agents

 Copilot and AI innovations for service agents

 Dynamics 365 Field Service improvements, including Copilot integration

 Empowering frontline workers with new features

 Integration with Microsoft 365 apps like Teams and Outlook

 Service operations optimization and improved work order management

 Resource scheduling enhancements for effective field service management


You’ll take away valuable insights into the latest features and functionalities in Dynamics 365 Customer Engagement, empowering you to improve your customer interactions and operational efficiency.

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