Stoneridge offers much more than break-fix support

What can your support hours be used for?

• Functional Design
• Best Practice Guidance
• Development
• Performance Tuning & Optimization
• Training
• ISV Support
• Error resolution
• Product Road Mapping Guidance
• Report Modification, Building and Error Troubleshooting

Bonus:

Did you notice we’ll assist with your add-on products?

As a one-stop resource, we help you save time and money by mitigating and resolving issues with third-party ISV products on your behalf. Working with a host of clients has given us the exposure and experience with many different ISVs and add-on products.

Are you interested in more information or a list of our support packages and pricing? Enter your contact information and we’ll reach out to you with details!

Unlock Your Plan, Unleash the Benefits

Our support team has more than 200 combined years’ experience with Microsoft Dynamics products, and easy access to your support representative means your questions will be resolved quickly and accurately.

Your Stoneridge AX Support plan includes:

Ticketing System

• A ticket for every issue
• Your SLA (Service Level Agreement) provides accountability and predictability for every call
• Our correspondence is all in one place

Customer Portal

• You can review current tickets as well as your complete history, so you can get fast answers and determine trends/meta issues
• Immediate access saves you time and money

Technical Performance Tuning & Optimization

Our technical team performs many tasks. They can assist you in many areas such as Dynamics AX kernel upgrades, code builds, code moves, hotfix installations, and environment support. We also offer guidance on topics such as how to optimally configure SQL Server, tune queries, and assess system performance and overall performance troubleshooting

ISV Support

If you’re like many of our clients, you have multiple ISVs integrated with your Dynamics AX Systems you often need help with. Stoneridge has many ISV partnerships and can help pin-point, triage and resolve issues related to these applications. Our partnerships include companies like Avalara, Bottomline, Data Masons, Atlas, Red Maple, Jet Reports, RF Smart and many more.

Functional Design and Best Practice Guidance

Our functional team is comprised of industry experts with a variety of backgrounds including Financials, Manufacturing; Production; Projects and Trade & Logistics. They’ve worked with many companies in many industries like yours, who are working to solve similar business challenges. They have great working knowledge of designing solutions that fit your business needs.

Development

We have a bench of best-in-class developers, many of whom spent years working for Microsoft. Whether you are looking to augment your own development team for a project, or your need something developed from end-to-end, our development team is always there to complete the project.

Training

End-user adoption of any ERP System is heavily dependent upon how easily you can meet business objectives using the system. Stoneridge Software Support offers the flexibility to use support hours towards training tailored to your needs. This can be in a remote, classroom, or a train-the-trainer format. Our goal is to help you become self-sufficient in using your systems to their full capabilities.

Add-On Support Services Also Available

Monthly or Quarterly Maintenance

Maintenance Services can be conducted monthly or quarterly to help you identify and resolve errors, track performance issues and keep your system running smoothly.

Health Check Services

During your Health Check, one of Stoneridge Software’s Dynamics AX experts will review your infrastructure, hardware, and product configuration and provide you with an easy to read, detailed analysis of your overall system performance. Microsoft Dynamics AX application servers, as well as your Microsoft SQL Server database configuration, will be included in this review.