Virtual Event: Elevating Patient Engagement with Dynamics 365: From Device Approval to Post-Support Excellence
What happens after a patient is approved for your medical device? How do you guide them through the process and support them afterward without overwhelming your agents?
Join us as we walk through real-life scenarios and demonstrate how leading medical device companies are elevating their service delivery using Dynamics 365 Customer Service Workspace, Omnichannel capabilities, and AI-driven tools.
We’ll cover:
✓ How Case Management tracks patient onboarding from approval to fulfillment
✓ Using Power Automate to ensure timely appointment and documentation reminders
✓ The role of Omnichannel in delivering consistent support across chat, email, and voices
✓ Ways AI chatbots reduce support volume and improve first-contact resolution
✓ Measurable KPI improvements, including:
– 25% boost in agent efficiency
– 35% reduction in support call volume
– Improved patient satisfaction and compliance
Real-World Impact:
Learn how a global medical device manufacturer used D365 CSW and Omnichannel to unify agent tools, streamline patient communication, and leverage AI-powered insights – all leading to faster resolutions and more proactive service.
Whether you’re in operations, IT, or patient services, this is the blueprint for building a smarter, scalable service model. Don’t miss out – sign up now!