Top New Features & Updates in Dynamics 365 Customer Engagement Wave 2 – 2022 Release

Event Date: October 19, 2022 | Time: 1:00 pm - 2:00 pm

Learn about the top new features in Dynamics 365 Customer Engagement that users like you can start using immediately.
Here are some of the highlights for the 2022 Wave 2 Release.

Core Updates:
– Modern Advanced Find is now the default search
– Form Updates
Sales Updates:
– Sales Accelerator enhancements
– Introduction to Viva Sales
Marketing Updates:
– Moments-based marketing
– Marketing personalization updates
Customer Service:
– Improved Agent Experiences and Productivity
Field Service:
– Valuable new Work Order details

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