Top New Features & Updates in Dynamics 365 Customer Engagement Wave 2 – 2022 Release
Learn about the top new features in Dynamics 365 Customer Engagement that users like you can start using immediately.
Here are some of the highlights for the 2022 Wave 2 Release.
Core Updates:
– Modern Advanced Find is now the default search
– Form Updates
Sales Updates:
– Sales Accelerator enhancements
– Introduction to Viva Sales
Marketing Updates:
– Moments-based marketing
– Marketing personalization updates
Customer Service:
– Improved Agent Experiences and Productivity
Field Service:
– Valuable new Work Order details
