Our expert consultants are ready when you need us.
If you’re looking for a true partner to help you get the most from your Dynamics AX investment, you’re in the right place. Our seasoned, dedicated resources are ready to help you troubleshoot, assist and evaluate your system.
How does a Stoneridge support plan benefit you?
- Flexible Payment Options
- Flexible Plan Options
- Discounted Rates on Services
- Support of ISV Add-ons
- Dedicated team with years of Microsoft experience
- Defined SLA’s for fast & reliable resolution
- Easy visibility into active issues through a Support Portal
- Rate Lock* for on-going needs
- Add-On services available (such as Health Check and monthly maintenance)
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Contact us below for more information on Stoneridge support plans and package pricing, or call 612-354-4966.
Stoneridge offers much more than break-fix support
What can your support hours be used for?
- Functional Design
- Best Practice Guidance
- Performance Tuning & Optimization
- ISV Support
- Error resolution
- Product Road Mapping Guidance
- Report Modification, Building and Error Troubleshooting
Did you notice we’ll assist with your add-on products?
As a one-stop resource, we help you save time and money by mitigating and resolving issues with third-party ISV products on your behalf. Working with a host of clients has given us the exposure and experience with many different ISVs and add-on products.
Are you interested in more information or a list of our support packages and pricing? Enter your contact information and we’ll reach out to you with details!
Unlock Your Plan, Unleash the Benefits
Our support team has more than 200 combined years’ experience with Microsoft Dynamics products, and easy access to your support representative means your questions will be resolved quickly and accurately.
Your Stoneridge AX Support plan includes:
- A ticket for every issue
- Your SLA (Service Level Agreement) provides accountability and predictability for every call
- Our correspondence is all in one place
- You can review current tickets as well as your complete history, so you can get fast answers and determine trends/meta issues
- Immediate access saves you time and money
Technical Performance Tuning & Optimization
Our technical team performs many tasks. They can assist you in many areas such as Dynamics AX kernel upgrades, code builds, code moves, hotfix installations, and environment support. We also offer guidance on topics such as how to optimally configure SQL Server, tune queries, and assess system performance and overall performance troubleshootin
If you’re like many of our clients, you have multiple ISVs integrated with your Dynamics AX Systems you often need help with. Stoneridge has many ISV partnerships and can help pin-point, triage and resolve issues related to these applications. Our partnerships include companies like Avalara, Bottomline, Data Masons, Atlas, Red Maple, Jet Reports, RF Smart and many more.
Functional Design and Best Practice Guidance
Our functional team is comprised of industry experts with a variety of backgrounds including Financials, Manufacturing; Production; Projects and Trade & Logistics. They’ve worked with many companies in many industries like yours, who are working to solve similar business challenges. They have great working knowledge of designing solutions that fit your business needs.
We have a bench of best-in-class developers, many of whom spent years working for Microsoft. Whether you are looking to augment your own development team for a project, or your need something developed from end-to-end, our development team is always there to complete the project.
End-user adoption of any ERP System is heavily dependent upon how easily you can meet business objectives using the system. Stoneridge Software Support offers the flexibility to use support hours towards training tailored to your needs. This can be in a remote, classroom, or a train-the-trainer format. Our goal is to help you become self-sufficient in using your systems to their full capabilities.
Add-On Support Services Also Available
Monthly or Quarterly Maintenance
Maintenance Services can be conducted monthly or quarterly to help you identify and resolve errors, track performance issues and keep your system running smoothly.
Health Check Services
During your Health Check, one of Stoneridge Software’s Dynamics AX experts will review your infrastructure, hardware, and product configuration and provide you with an easy to read, detailed analysis of your overall system performance. Microsoft Dynamics AX application servers, as well as your Microsoft SQL Server database configuration, will be included in this review.
Stoneridge Software is a unique Microsoft Gold Partner, with emphasis on partner. With specialties in Microsoft Dynamics 365, Microsoft Dynamics AX, Microsoft Dynamics NAV, Microsoft Dynamics GP and Microsoft Dynamics CRM, we focus on attracting the most knowledgeable experts in the field to our team, and prioritize delivering stellar solutions with maximum impact for your business. At Stoneridge, we are deeply committed to your results. Each engagement is met with a dedicated team, ready to provide thorough, tailored, and expert service. Based in Minnesota, we intentionally “step into your shoes,” wherever you are. We focus on what you care about, and develop trusting, long-term relationships with our clients.