AI Essentials for Business Leaders: Four Actions You Must Do

By Eric Newell | January 2, 2024

AI for Business

In the rapidly evolving landscape of artificial intelligence (AI), business leaders must proactively navigate its potential for transformative impact.

To harness the power of AI effectively, there are four crucial actions leaders should prioritize:

  1. Empower Your Team with Questioning Skills: Invest time in educating your team, especially content creators, on the nuances of search and prompt writing. The ability to pose insightful questions to AI models such as ChatGPT or Bing is essential for extracting valuable insights. Proficient questioning skills amplify the utility of AI tools within your organization.
  2. Integrate AI into Customer Service: Explore innovative ways to incorporate large language models or co-pilot capabilities into your customer service delivery. Rethinking traditional customer service paradigms to leverage AI can enhance efficiency and customer satisfaction. Identify opportunities where AI can shoulder some of the workload, freeing up resources for more strategic tasks.
  3. Prioritize Security Measures: Understand the scope of language models and implement robust security measures. Guard against the inadvertent disclosure of sensitive information by ensuring that your team members refrain from posting proprietary data or confidential questions to AI models. A secure AI implementation is crucial for safeguarding organizational information.
  4. Stay Informed on AI Advancements: Given the rapid advancements in AI, leaders must remain vigilant and stay abreast of emerging technologies. Continuously monitor the landscape to identify new possibilities and innovations. Staying informed positions your organization to adapt swiftly, capitalizing on cutting-edge developments in AI for future growth.

By focusing on these four key actions – refining questioning skills, integrating AI into customer service, prioritizing security, and staying informed on AI advancements – business leaders can not only navigate the complexities of AI but also unlock its full potential for organizational success in the dynamic landscape of today and tomorrow.

Want to Discover How AI Can Transform Your Business?

Stoneridge Software can help you explore the benefits of new AI technologies and how they can help you streamline your business. This includes helping you set up and optimize Microsoft's powerful new AI tool, Copilot.

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