KEY2ACT’s latest feature, Act, generates service calls directly from a client’s incoming email, eliminating any need for manual entry, reducing time and errors.
You design your custom email template that is configured for the information you need your clients to fill out in order to complete a service request. These fields could include the customer ID, location, service call description, etc. When your client submits the email template, that information is automatically generated into a service request within your software system.
This automation not only makes it easy for your clients to request services from you via email, but also reduces the time you spend monitoring emails and creating service calls, and decreases the chance of missing any service request emails.
Additionally, Act can generate and send emails when a service call has been created, scheduled, or completed, keeping your client informed throughout their entire service ticket.
Act integrates with Signature 2015 R2 and higher and does not require any additional licensing through KEY2ACT or Microsoft Dynamics GP.
You can see the Fact Sheet here.
If you want to learn more about Automated Service Request Software from KEY2ACT, or need help with your KEY2ACT software, contact Stoneridge Software.