Enterprise Portal Error During Creation of EP site

by | Updated August 15, 2016 | Dynamics AX


I am trying to install Enterprise Portal (EP) on a two-server SharePoint farm (1 application server and 1 Web Front End server (WFE)). But the EP install keeps failing at the creation of EP site collections.

This is what I see in the dynamicssetuplog.txt file –

Custom event details:

Error: The Web site http://EPServerHostName:80/sites/DynamicsAx was not created correctly.

Server was unable to process request. —> Could not load file or assembly ‘Microsoft.Dynamics.Framework.Data.AX, Version=, Culture=neutral, PublicKeyToken=31bf3856ad364e35’ or one of its dependencies. Either a required impersonation level was not provided, or the provided impersonation level is invalid. (Exception from HRESULT: 0x80070542) —> Either a required impersonation level was not provided, or the provided impersonation level is invalid. (Exception from HRESULT: 0x80070542)


Rights issue with the service account that is running the Claims to Windows Token Service

Resolution to Enterprise Portal error during creation of EP site:

Give the service account for Claims to Windows Token Service the rights listed below.

1.  First, check what account is used to run this service in SharePoint central admin by going to Security then click on Configure service accounts.

Jackie O_Security

2.   Click on the drop down by Credential Management (in the field Select one…)

Jackie O_Service Accounts

3.   Select Windows Service – Claims to Windows Token Service.  Note the domain account in the field below “Select and account for this component”.  It will be something other than Local System. This is the service account you need to make sure has the rights permissions list below.

Jackie O_Service Accounts 2

Note:  If you are having this issue your service account listed will be a domain account, and something else, not Local System. For example: Domain\SRV_ClaimstoWin

a.      Set the following local policy rights on both the Application server and the WFE server(s) for the above service account (“Domain\SRV_ClaimstoWin”) by running GPedit.msc, then navigate to Computer Configuration> Windows settings> Security settings> Local settings> User rights assignment

1.    Act as part of the Operating System

2.   Impersonate a client after authentication

3.   Log on as a service

b.     Make that service account a local administrator on both servers (Application server and WFE)

4.     Run iisreset on both servers

5.     Restart the “Claims to windows token” service on both machines from Windows services (Start> run>services.msc)

After all these steps we were able to get over the error and Enterprise Portal site collection was created successfully.

Related Posts


  1. Avast Blocking League of Legends

    Hi ,

    I think you trying to create under the Default website 80 port , please check the default port is running, after you installed the sharepoint it will create a new site with the name sharepoint-80 with the port number 80.

    You can try to create a new web application with different port number and accordingly create a new site collection for the created web application.

    Then during EP installation select the newly created site and then click install.

  2. Dalton Roll


    I’ve spoken to the blog writer and got the following response.

    Yes, if the site assigned to port 80 was stopped, you will receive the same error – “The Web site http://EPServerHostName:80/sites/DynamicsAx was not created correctly.”.
    In this case, there was also a detailed error in the dynamicsetuplog – “Either a required impersonation level was not provided, or the provided impersonation level is invalid. (Exception from HRESULT: 0x80070542)”.

    The issue was specific to the “Windows Service – Claims to Windows Token Service” service account not being the default “Local System” account, so it had to be given additional rights via the local policy.


Submit a Comment

Your email address will not be published. Required fields are marked *

Upcoming Events


02sep10:00 am10:30 amThe Modern Manufacturer - Cycle Count Management

02sep12:00 pm12:30 pmBest Practices for Work Order Planning and Routing for Field Service Companies

09sep10:00 am11:00 amWhat is Levridge? An Overview of the Ultimate Ag Solution

09sep12:00 pm12:30 pmOverview of Microsoft Promotion for NAV and GP Clients

10sep11:00 am12:00 pmConfab with Stoneridge - Livestream - Field Service Comparisons

16sep10:00 am10:30 amThe Modern Manufacturer - Product Lifecycle Management

16sep12:00 pm12:30 pmHow to Upgrade to Dynamics 365 Finance and Operations: Examining Custom Code and ISV Implications

16sep2:00 pm2:30 pmScheduling and Dispatching for the Modern Field Service Company

23sep12:00 pm1:00 pmDynamics 365 Business Central Wave 2 Release Preview - An Overview of the Most Exciting New Features Coming in October

24sep11:00 am12:00 pmConfab with Stoneridge - Livestream - The Modern Workplace: Teams, Sharepoint, Outlook, Office, and AI Integration

30sep10:00 am10:30 amThe Modern Manufacturer - Return Management

30sep12:00 pm12:30 pmEmpowering Your Field Service Technicians with a Mobile Solution


07oct12:00 pm1:00 pmThe Three Paths to Business Central from Dynamics GP

08oct11:00 am12:00 pmConfab with Stoneridge - Livestream - The Vision and Strategy of Microsoft Business Systems

14oct10:00 am10:30 amThe Modern Manufacturer - Complex Cost Modeling

14oct12:00 pm12:30 pmGenerating Custom Inspection or Process Forms

19octAll Day22Stoneridge Connect Fall 2020

22oct11:00 am12:00 pmConfab with Stoneridge - Livestream - Stoneridge Connect Recap

28oct10:00 am10:30 amThe Modern Manufacturer - Engineering Change Orders

About Stoneridge
Stoneridge Software is a unique Microsoft Gold Partner, with emphasis on partner. With specialties in Microsoft Dynamics 365, Microsoft Dynamics AX, Microsoft Dynamics NAV, Microsoft Dynamics GP and Microsoft Dynamics CRM, we focus on attracting the most knowledgeable experts in the field to our team, and prioritize delivering stellar solutions with maximum impact for your business. At Stoneridge, we are deeply committed to your results. Each engagement is met with a dedicated team, ready to provide thorough, tailored, and expert service. Based in Minnesota, we intentionally “step into your shoes,” wherever you are. We focus on what you care about, and develop trusting, long-term relationships with our clients.

Subscribe To Our Blog

Sign up to get periodic updates on the latest posts.

Thank you for subscribing!