Hotfix for Key2Act Signature and MobileTech – Overhead and Billing Amounts Not Calculating Properly

By Allen Phillips | April 1, 2019

Hotfix for key2act signature and mobiletech – overhead and billing amounts not calculating properly

Key2Act has released a product update to address a potential bug within TimeTrack and MobileTech 6.0. When the system is configured to default the Price Matrix and Labor Rate Groups from the ‘Bill to’ Customer and Location of a service call, it may import into TimeTrack without all of the information required to calculate the overhead or billing amounts. This is only applicable to those on Signature 2016 R3 SP1 (16.00b03g319) or Signature 2018 R2 (18.00b02g210) with MobileTech v6.0.

Key2Act has issued the following announcement in regard to the update:

Hotfix Key2Act

This situation is precipitated by having a blank default value in the Bill to Customer and Bill to Location fields in the service Location records.

hotfix Key2Act

When the default values are empty in the Service Location, as shown above, the Service Call window logic will set the Bill to Customer and Bill to Location fields to match the Service Call Customer and Location.

MobileTech 6.0 was not following the same default logic, thus the Bill to Customer and Bill to Location fields remained empty for MobileTech transactions created in TimeTrack. The Service Management routine to Generate MCC Calls was also not following the same default logic as the Service Call window in Service Management. To this end, both of these processes have been updated to follow a consistent method for defaulting the Service Call Bill To fields, when the default values in the Location are not filled.

Because these values were sometimes missing, we’ve found errors in the calculation of the following fields: OH_Amount, Labor_Fixed_OH, Labor_OH_Percentage, WS_Extended_Cost, Cost_Code_Actual_Cost_TTD, and Billing_Amount.

If you are using  Signature 2018 R3 and MobileTech 7.0, this issue has automatically been resolved. If you’re on Signature 2016 R3 SP1 (16.00b03g319) or Signature 2018 R2 (18.00b02g210) with MobileTech v6.0, please reach out to Stoneridge for information on downloading the hotfix to address this issue.

If you have any other questions on any Key2Act product, please reach out to us.

Related Posts

Recommended Reading:

5.27.22 Dynamics GP

How to Run Drop Ship Sales in Dynamics GP

Need to Invoice the Customer before you get the invoice from the vendor? This The freight forwarder has contacted you […]

Read the Article

New Features in Dynamics 365 Business Central 2022 Wave 1 Release – Protecting G/L Accounts From Being Deleted

There are a lot of exciting New Features in Dynamics 365 Business Central 2022 Wave 1 Release to get excited […]

Read the Article
5.25.22 Financials

Rounding Numbers in Power Automate

  If you’ve ever tried to round numbers in Power Automate, you have probably already run into the issue there […]

Read the Article

Manage U.S. Use Tax on Purchase Orders in Dynamics 365 Finance and Operations

  Managing sales tax requirements on your business purchase can be complicated, but Dynamics 365 Finance and Operations can help […]

Read the Article
5.19.22 Dynamics CRM

How to Write a Great Support Ticket in the Stoneridge Support Portal

Submitting a support ticket through the Stoneridge Support Portal is a quick and effective way to get assistance for any […]

Read the Article

Managing Your Business Through Uncertain Times Using Dynamics 365 Finance and Operations

  Dynamics 365 Finance and Operations (F&O) can help you make informed decisions on how to move your business forward. […]

Read the Article
5.13.22 Power Platform

Using Power BI Object Level Security

  The following article will demonstrate how to use Power BI Object Level Security to disable column data based on […]

Read the Article
5.12.22 Dynamics CRM

How to Use the Stoneridge Support Portal

Stoneridge Software’s support portal is an intuitive and useful function that makes it easy for you to access resources to […]

Read the Article
5.6.22 Dynamics GP

Dynamics GP Transaction Removal: Purchase Orders

  Are you having performance issues with Purchase Orders?  Do you find that there are old Purchase Orders on your […]

Read the Article

Start the Conversation

It’s our mission to help clients win. We’d love to talk to you about the right business solutions to help you achieve your goals.

Subscribe To Our Blog

Sign up to get periodic updates on the latest posts.

Thank you for subscribing!

X