How to Create a Rule in Outlook to Receive Emails Securely from Trusted Sources

by | Updated February 12, 2019 | News, Security

With each passing day, online security becomes more and more important to every company. While trying to filter out spam, it is still vital to make sure you are able to receive emails from trusted sources. Recently when going through a round of security updates, we ran into a problem: we weren’t receiving our own emails! In this scenario emails originating from our marketing automation tool, ClickDimensions were getting filtered out of the new security settings in Outlook.

The first step you can take to make sure newsletters and notifications from trusted sources are received, is adding the sender’s domain to your safe sender’s list in Outlook. If you still continue to have problems, read on for additional actions to fine tune your settings.

Here are a couple of other ways you can be sure to receive emails securely from ClickDimensions (also applies to other marketing automation platforms), and sources you trust.

Exceptions to the Rule

Our security settings had a rule set that blocked spoofing emails that imitated our domain. In order to get emails through, we set up an exception in our system.

To get to this screen, log in to your Office 365 Admin portal. Click on Exchange, and then Mail Flow and create a new rule. Above is an example of this. Use your own domain of course, and the “Except if” bar is where the ClickDimensions address would go.

Whitelisting

Another way to securely accept these emails is by the process of whitelisting the receiving website. ClickDimensions wrote a blog on the topic, but here is some of the relevant information:

“If members of your organization are not receiving your ClickDimensions emails and the sending domain’s SPF record is properly set up, having our ClickDimensions Email Server IP Addresses whitelisted in your own organization’s server will be required to increase your deliverability of ClickDimensions emails to your internal colleagues.

If your company has whitelisted the IP addresses and you are still having inconsistencies in receiving your emails due to your company’s strict spam filter policy, you can also whitelist our bulk service sending domain “clickdimensions.com.”

Sometimes suspicious emails are held in “quarantine.” Quarantine is an area on a server where incoming messages are stored if they are suspected of being spam messages. This differs from the junk folder in your email client. If you see that an email has been delivered, but your recipient hasn’t received the email in their email client (including the junk/spam folder), the email may have been stored in quarantine. If you suspect that an incoming message has been quarantined, have the recipient reach out to their system administrator to search the quarantine area of their incoming mail server. Please note: Quarantined messages are only held temporarily. If they are not reviewed and/or released within a certain time, they will be automatically deleted. This is not reversible and will be permanently deleted.”

If you use ClickDimensions here you can find more information here:

Related Posts

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

Upcoming Events

october

06oct10:00 am10:30 amPreview of D365 Business Central Fall Release Features and Functionality

06oct12:00 pm12:30 pmInsider's Guide to New Features Available in the Fall Release of D365 Finance and Supply Chain

07oct11:00 am12:00 pmConfab LIVE with Stoneridge - Dataverse and Dynamics in Review – Let’s Get Technical

13oct12:00 pm12:30 pmWave 2 Release – What’s Coming for Dynamics 365 Sales and Customer Service

21oct11:00 am12:00 pmConfab LIVE with Stoneridge - Dataverse and Dynamics in Review – Let’s Get Functional

26oct(oct 26)9:00 am28(oct 28)5:00 pmStoneridge Connect Leadership and Community Conference

november

04nov11:00 am12:00 pmConfab LIVE with Stoneridge - Challenging the Development Paradigm

About Stoneridge
Stoneridge Software is a unique Microsoft Gold Partner, with emphasis on partner. With specialties in Microsoft Dynamics 365, Microsoft Dynamics AX, Microsoft Dynamics NAV, Microsoft Dynamics GP and Microsoft Dynamics CRM, we focus on attracting the most knowledgeable experts in the field to our team, and prioritize delivering stellar solutions with maximum impact for your business. At Stoneridge, we are deeply committed to your results. Each engagement is met with a dedicated team, ready to provide thorough, tailored, and expert service. Based in Minnesota, we intentionally “step into your shoes,” wherever you are. We focus on what you care about, and develop trusting, long-term relationships with our clients.

Subscribe To Our Blog

Sign up to get periodic updates on the latest posts.

Thank you for subscribing!

X