How to Format Phone Number Fields in Dynamics 365 Customer Engagement (CRM)
1. Open your Solution > Select the Entity and the Form you want to configure.
2.With your form open double click on the “phone” field that you want to format.
3. In the Field Properties click on the Controls tab
4. Click on Add Control and select “Input Mask” and click on Add again
5. On the Add Control form in the Control section select where you want the control to be, Web, Phone and/or Tablet
6. In the Input Mask section click on the pencil to edit the input
7. The Configure Property “Mask” window comes up, click on the “Bind to a static value” and fill in the format that you want your phone number to appear in.
8. Click OK, then Save and Publish your form.
- Your users must enter the complete number, or they will get an invalid entry error.
- Any numbers that were previously entered improperly will show up in red when you open the form and will need to be corrected before you can save other changes to the record.
- You can use the “Input Mask” control whenever you have a field that the correct and consistent input is important. It’s not just for phone numbers!
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