Susan Pautzke
Susan Pautzke is a Dynamics 365 Customer Engagement Consultant at Stoneridge Software. She has extensive experience with Microsoft Dynamics CRM customization, configuration, and training. Susan has a background in CRM consulting for a variety of industries, including manufacturing and agriculture, and has also worked as an independent contractor.
by Susan Pautzke | Updated November 3, 2020 | Dynamics CRM
Forecast Setup in Dynamics 365 Sales & Customer Engagement Are you using the forecast feature in Dynamics 365 Sales or Dynamics 365 Customer Engagement? If you are there are some enhancements that came out in the Dynamics 365 Wave 1 2020 Release that make...
by Susan Pautzke | Updated August 1, 2020 | Dynamics CRM, Power Platform
‘Portals are not only a one-stop-shop for customer collaboration, but can also be used for a variety of different applications – including as an employee self-service portal. ‘Built on Power Apps portals (part of the Microsoft Power Platform), an employee...
by Susan Pautzke | Updated August 1, 2020 | Dynamics CRM
Have you ever wanted to add multiple products to an Opportunity at once? With the Enhanced add product experience in Dynamics 365 Customer Engagement turned on, you simply open your Opportunity, click on the Product Tab, select a price list, chose how you want revenue...
by Susan Pautzke | Updated November 2, 2020 | Dynamics CRM
Any current Dynamics 365 for Customer Engagement (CRM) user will notice the changes in look and feel within the Dynamics 365 Unified Interface (UI). The UI streamlines processes and makes the system more user-friendly. This blog (including videos) will cover updates...
by Susan Pautzke | Updated November 13, 2019 | Dynamics CRM
Having a consistent entry format for phone numbers is something that most companies want to see in their Dynamics 365 Customer Engagement (CRM) environments. In the past, we had to write JavaScript to accomplish this but now, in the Unified Interface, we can use the...
