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How to Add the Barcode Scanner Component to Dynamics 365 Field Service Mobile

The barcode scanner in Dynamics 365 Field Service gives your technicians the ability to scan barcodes on assets or products to automate the process of entering that data into a field on a Field Service mobile form.

The barcode scanner can be used on any mobile form. By default, there is an Asset Tag field that comes with Field Service. This field can be used to track the Asset number when you scan it. However, you can also create or reuse any Single Line of Text field to track a scanned barcode number as well.

In this blog, we will walk through the steps on how to add the barcode scanner to a Customer Asset form and to a mobile device in Dynamics 365 Field Service.

Customer Asset Form

Use these steps to add the barcode scanner component to the Customer Asset form.

1. Go to the Power Apps Maker Portal
2. Click solutions
3. Create or open existing solutions from the list
4. Click Add Existing > Table
5. Add to the Customer Asset table
6. Add the Form(s) you want to add to the Barcode Scanner field (Customer Asset and Customer Asset - Mobile in this example)
7. Open the Customer Asset - Mobile form
8. From the Table columns, drag and drop the "Asset Tag" to the location on the form you want to show it
9. Click the Asset Tag field on the form
10. Under Components, click +Component
11. Choose Barcode Scanner Control from the list (if this component does not exist, click Get more components and add it)
    
12. Click Done.
13. Once added, click Save and Publish
    
    
14. Open the Customer Asset (Do this only if you want to display the asset tag value on the main customer asset form)
15. From the Table columns drag and drop the "Asset Tag" to the location on the form you want to show it
16. Click the Asset Tag field on the form (Do this only if you want to mark this field as "Read-Only")
17. Under Properties, Click "Lock and Read Only"
18. Click Save and Publish

Adding the Barcode Scanner on a Mobile Device in Dynamics 365 Field Service

1. Log into Field Service MObile from your mobile device
2. Browse to Assets
   
3. Open a record from that list
   
4. Find the Asset Tag field you added
   
5. Click the barcode symbol on the right side to open the Camera on your mobile device
   
6. Hover over the bar code to capture the barcode value
   
7. The value will automatically appear in the field
   

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