Stoneridge Connect Fall 2020: Dynamics 365 Customer Engagement / CRM Sessions

By Maxwell Foss | August 28, 2020

The Stoneridge Connect Fall 2020 Online Conference is open for registration! Dynamics 365 Customer Engagement / CRM sessions will be held throughout the event from October 19-22. View all topics below and click on the session title to register! See our registration page for the full agenda.

Mon. Oct. 19
11:15 - 11:45 a.m.
To Integrate or Not to Integrate

To Integrate your systems or not? That shouldn’t be a question! Integration can be complex and doesn’t always mean moving data. In this session we’ll see how eOne’s tools SmartConnect and Popdock fit into your Microsoft Dynamics Integration strategy. We’ll discuss when it makes sense to actually generate data (handle full integration) vs. when and how you can display data to provide visibility without moving any data…such an important requirement when we pay dearly for our cloud space, eh? Join us to see how you can seamlessly integrate your cloud applications with Dynamics 365 Business Central, Customer Engagement, or Dynamics GP without code for your unique requirements.

Mon. Oct. 19
11:15 - 11:45 a.m.

Microsoft Dynamics and Marketing Automation for Advanced Marketing and Sales Users

Want to better understand your buyers and their motives so that you can make the most of your sales and marketing efforts? Leveraging Microsoft Dynamics and the emfluence Marketing Platform, this interactive session will teach you how to gather data from Dynamics, your marketing automation platform, your digital marketing sources, sales team, support team and more to build a true picture of your customers’ unique journey, plus we’ll show you how to put that map to work to build more successful sales and marketing campaigns for the future.


Mon. Oct. 19
2 - 2:45 p.m.

CI in 45: D365 Customer Insights Showcase 

Do you have critical customer data in multiple databases? Are you looking to consolidate true customer profiles and use machine learning capabilities to drive predictive sales, marketing, or service? This 'CI in 45' session will give you the ins and outs of using Customer Insights across multiple data sources, as well as provide a glimpse into the power Customer Insights provides organizations of any size.

Tues. Oct. 20
2 - 2:45 p.m.

Dynamics 365, Teams, and Data Flex - How you can Take Advantage 

Microsoft recently announced DataFlex - a light version of CDS included in Microsoft Teams. But what does that mean for you? Join this session to learn how you can take advantage of easily deploying low-code apps in Teams that integrate directly with Dynamics 365.

Wed. Oct. 21
10 - 10:45 a.m.

Dynamics 365 CE + Power Platform Wave 2 Showcase

Learn what's new and exciting in the latest feature release for both Dynamics 365 CE and the Power Platform.

Thurs. Oct. 22
1 - 1:45 p.m.

Empowering a remote sales team with Dynamics 365 Customer Engagement

The Dynamics 365 mobile app can give your sales team the information they need when they need it. Learn how to get started with the mobile app and best practices for your sales team to excel.

Thurs. Oct. 22
2 - 2:45 p.m.

Real-World Success Stories - How Dynamics 365 Customer Engagement Changed Operations at Two Businesses    

The capabilities of Dynamics 365 Customer Engagement extend far beyond traditional sales and marketing functionality. During this session, you'll hear two real-world success stories about companies using CRM in unique ways. The first example highlights a company with a custom-built scheduling, dispatching, and mobile solution to enable their remote workforce. The second story highlights how a portal connected sales team members, distributors, and the production line to be in sync with each other to speed up sales and delivery.

Looking for more great sessions? Check out our other session tracks:

Power Platform
Field Service
Dynamics GP
Dynamics 365 Business Central/Dynamics NAV
Dynamics 365 Finance and Supply Chain Management/Dynamics AX
Business Leadership

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