Stoneridge Connect Fall 2020: Field Service Sessions

by | Updated November 18, 2020 | Dynamics CRM, Field Service

The Stoneridge Connect Fall 2020 Online Conference is open for registration! Field Service sessions will be held throughout the event from October 19-22. View all topics below and click on the session title to register! See our registration page for the full agenda.

Mon. Oct. 19
12 – 12:45 p.m.
Improve Field Service Delivery and Increase Customer Satisfaction

To keep up with the competition you need to ensure customer satisfaction while maintaining employee utilization levels, providing quality, and increasing profits. Learn why companies that deploy technicians or employees to locations outside the office are moving to Dynamics 365. With modern, user-friendly technology, you can immediately take advantage of a solution that connects the field to the office, reduces manual entry, and increases job completion rates. You’ll see how Dynamics 365 addresses: Creating new cases and generating work orders, managing scheduled maintenance, managing and scheduling resources, and mobile capabilities.

Mon. Oct. 19
2 – 2:45 p.m.
 

Best Practices for Work Order Planning and Routing for Field Service Companies

Frequently, field service companies struggle with a disjointed intake process, have critical job details missing on work orders, or face complex scheduling issues. During this session, you’ll learn how to optimize Work Order creation using templates and how to identify appropriate resources for each job.

Tues. Oct. 20 12 – 12:45 p.m.  

Tips for Completing Quality Inspections

The Dynamics Field Service Mobile App provides techs the ability to complete inspections. Hear the top tips for using this tool to complete inspections more effectively.

Wed. Oct. 21 3 – 3:45 p.m.  

Scheduling and Dispatching for the Modern Field Service Company

Schedulers and dispatchers for field service companies often juggle skill, certification, and job requirement information on spreadsheets or disparate systems. This can lead to scheduling issues and loss of productivity. Learn how leading field service companies are empowering schedulers and dispatchers with technology. This session will showcase how you can  better manage resources and become more efficient at dispatching the right person to the right job, at the right time.

Thurs. Oct. 22 12 – 12:45 p.m.  

In the Field: An Analysis of Mobile Field Service Solutions

Set up your field technicians for success by giving them the information they need in the palm of their hands. Learn about your options for mobile field service solutions and how they can empower your techs to become more efficient, complete more work, and submit their time sheets and work orders faster than ever!

 

Looking for more great sessions? Check out our other session tracks:

Agriculture
Power Platform
Dynamics 365 Customer Engagement/Dynamics CRM
Manufacturing
Dynamics GP
Dynamics 365 Business Central/Dynamics NAV
Dynamics 365 Finance and Supply Chain Management/Dynamics AX
Business Leadership

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Stoneridge Software is a unique Microsoft Gold Partner, with emphasis on partner. With specialties in Microsoft Dynamics 365, Microsoft Dynamics AX, Microsoft Dynamics NAV, Microsoft Dynamics GP and Microsoft Dynamics CRM, we focus on attracting the most knowledgeable experts in the field to our team, and prioritize delivering stellar solutions with maximum impact for your business. At Stoneridge, we are deeply committed to your results. Each engagement is met with a dedicated team, ready to provide thorough, tailored, and expert service. Based in Minnesota, we intentionally “step into your shoes,” wherever you are. We focus on what you care about, and develop trusting, long-term relationships with our clients.

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