The Power of AI in Customer Engagement: Exploring Virtual Agents and Chatbots

By Matt Van Dyke | August 3, 2023

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In recent years, the world of AI (Artificial Intelligence) has been buzzing with excitement and potential. One of the most powerful applications of AI lies in virtual agents and chatbots, which offer a conversational and interactive means of engaging with customers.

In this blog post, we will explore the growing role of virtual agents and chatbots in customer service, highlighting their benefits and how Microsoft is making this technology more accessible than ever before.

The Rise of Virtual Agents and Chatbots

Customers today desire personalized and efficient interactions with businesses. Virtual agents and chatbots serve as valuable extensions of a company's staff, acting as customers' first line of contact. Whether customers seek assistance, information, or need a copy of their invoice, virtual agents provide an interactive approach to meet their needs. These intelligent agents leverage advancements in AI modeling and services, allowing businesses to train their bots to behave more like human counterparts, thus enhancing the customer experience.

Unleashing the Power of AI

The possibilities of virtual agents and chatbots are virtually limitless. Through practical training and modeling, these AI-powered tools can be programmed to perform a variety of tasks, such as placing recurring orders for customers or securely delivering invoices through authenticated login portals.

With the right data and product schemas, virtual agents can mimic human-like interactions, creating a seamless and personalized customer experience. By harnessing the capabilities of virtual agents and chatbots, companies can deliver personalized, efficient, and human-like experiences to their customers. Other benefits:

  • Offer 24/7 Support
  • Empower Customers to Utilize Self-Service
  • Improved Customer Experience
  • Enhanced Agent Productivity
  • Constant AI Advancements

By embedding AI directly into their products, Microsoft offers a user-friendly and configurable solution for businesses of all sizes. This approach ensures cost-effectiveness, flexibility, and scalability, making AI technology accessible to a broader range of companies.


Stoneridge provides the tools and support necessary to optimize the performance of virtual agents and chatbots, empowering businesses to leverage these AI-driven capabilities effectively. Contact us today to speak with our team of experts about the power of AI and how it can help take your customer service to new heights!

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