From time to time you may have a customer that underpays what is due and you need to decide either to collect on the debt or write it off. In some cases, it makes more sense to write off that past due balance. You can write off unpaid debts in Microsoft Dynamics GP. In Dynamics GP, this is an automatic process where the system searches for applicable customers and then starts the write-off process.
Each customer has their own credit limit setting. By default, the maximum write-off is set to not allowed. This needs to be set to a number in order to use the write-off feature. You can set the maximum amount that can be written off by individual customer or for all customers.
You can write off underpayments or overpayments. You can choose one write-off per customer or one write-off per document. For example, if you have a customer who underpays 50 cents on each bill you can write off one of those, or you can write off the entire history of those underpayments.
You can choose to run the write-off for all customers or specific customers. The preview function will give you a list of all of the customers who will qualify for the write-off and how much money will be written off as a total. You can also drill down to find out what the bill was for, how much the total charge was and how much the underpayment was.
Once you finish your preview, you choose process and the posting journals are generated.