Meet Author Herb Johnson | Stoneridge Software

Author: Herb Johnson

About the Author

Herb Johnson

Herb Johnson brings decades of experience supporting Dynamics Customer Engagement/CRM architecture, upgrades, and custom solutions. Known for his approachable style and technical fluency, Herb works closely with clients to configure and optimize platforms that support marketing, sales, and customer service strategies.

His recent work includes CRM environment installations, ClickDimensions implementations, and guiding configuration decisions to improve operational flow. Backed by multiple certifications, Herb brings thoughtful, solution-focused expertise to each project.

Total Articles: 14

Xrmtoolbox overview

XrmToolBox Overview

By Herb Johnson | June 12, 2020

My favorite tool for use with Dynamics 365 Customer Engagement and CDS is XrmToolBox. It is a framework for tools […]

Microsoft adds “file” field type to common data service (cds)

Microsoft Adds “File” Field Type to Common Data Service (CDS)

By Herb Johnson | May 13, 2020

Microsoft recently added and new field type to the common data service. The name is “File”. The “File” field type […]

8 Items to Consider for an On-Premise Upgrade to Dynamics 365 Customer Engagement v9

By Herb Johnson | October 3, 2019

Today I’m going to share some of the items that need to be considered for an on-premise upgrade to D365 […]

Six overlooked, but helpful tools in dynamics 365 customer engagement (crm)

Six Overlooked, but Helpful Tools in Dynamics 365 Customer Engagement (CRM)

By Herb Johnson | May 30, 2019

Are you using the many helpful tools in Dynamics 365 Customer Engagement? I’ve found that many users rarely take advantage […]

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