Dynamics AX Support Options: Important Considerations for Your Decision

by | Oct 6, 2016 | Dynamics 365 for Finance and Operations, Dynamics AX

AX Support optionsAs an Account Executive, a good portion of my job is to help my clients find resources that fill the needs of their Dynamics ERP business systems. Many times, the companies I work with need help with things like development efforts, functional design, performance tuning and report building or modifications. Sometimes the need is as simple as staff augmentation for a project. One of the biggest strengths of Stoneridge Software is the ability to offer support plans that cover all of these items, plus more.

Often, when clients are looking at Dynamics AX support options, they are comparing Microsoft Premier Support to ours and they ask me what the differences are. While our support offerings look to achieve the same goals, they are not an apples-to-apples comparison.

Below are some of the things you can use your Stoneridge AX Support hours for:

ISV Support

Almost all of my clients have multiple ISV’s integrated with their Dynamics AX Systems that they often need help with. Stoneridge has many ISV partnerships and can help pinpoint, triage and resolve issues related to these applications. Our partnerships include companies like Avalara, Bottomline, Data Masons, Atlas, Red Maple, Jet Reports and RF Smart. Our full partnership list can be viewed here.

Training

End user adoption of any ERP System is heavily dependent upon how easily users can meet their business objectives using the system(s). Stoneridge support offers the flexibility to use the hours towards training that I tailor to my client’s needs. This can be in a remote, classroom, or a train-the-trainer format. Our goal is to help our companies become self-sufficient in using their systems to their full capabilities.

Performance Optimization & Best Practices

Our technical team performs many tasks. They frequently assist with things such as Dynamics AX Kernel Upgrades, code builds, code moves, hotfix installation, and environment support. They also assist with guidance on topics such as how to optimally configure SQL Server, tune queries, assess system performance and overall performance troubleshooting.

Functional Design, Usage and Best Practices

Our functional team is comprised of industry experts with a variety of backgrounds including Financials, Manufacturing; Production; Projects and Trade & Logistics. They’ve worked with many companies in many industries who are working to solve similar business challenges. They have great working knowledge of designing solutions that fit the business needs of my clients.

Development

We have a bench of “best in class” developers – many of whom spent years working for Microsoft. Whether my clients are looking to augment their own development team with a member of our team for a project, or they need something developed from end to end, our development team is always there to complete the project.

AX support options that are flexible & easy to budget

The clients I work with like some of the other advantages of our plans as well, such as flexibility. For example, you are able to pick the number of hours you sign up for without being forced into big, pre-defined, tiered plans. It’s nice having the option to add additional services, such as maintenance services or Health Checks.

Overall, our plans have been pretty easy to budget, because most of our plans come with the option to pay in monthly installments. A planned bill every month, with no surprises.

If you’re comparing Support Plans for the upcoming year, these just are a few things you should consider when deciding what plan suits your business needs best. Contact your account executive for more information or reach out to solutions@stoneridgesoftware.com

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