Field Service

Customer service, satisfaction, and loyalty are more important than ever. Through the right technology, you can exceed customer expectations while streamlining your processes and reducing costs.

• Your dispatchers or schedulers will be able to assign the right resources to each specific job or work order.
• Your managers will know exactly what is in inventory and where resources are located.
• Your employees will have the information they need in order to complete work orders efficiently and accurately.
• Your team will have access to full customer history and information.
• Your managers can make strategic business decisions based on data related to utilization levels, quality ratings, profitability of specific jobs or roles, and more.

The right people, processes, and technology can help you move your field service organization forward and achieve your goals. With an end-to-end solution, every department has access to the information they need to sell more, provide better service, and gain valuable insights. Reach out to the experts at Stoneridge to show you what’s possible.

For many field service companies, sales and service must work closely together to ensure customer satisfaction and project success. With Dynamics 365, both teams have full visibility into project details and status. Each stage in the process from sales to delivery can include customized steps that need to be achieved prior to the project moving to the next stage. This ensures a smooth handoff from sales to service.