Why Stoneridge Software is your Best Partner for Dynamics AX Support

by | Updated April 17, 2021 | Dynamics AX

Dynamics AX Support

If you’re not already a client of ours, in my opinion, there are two main reasons to choose Stoneridge as your support provider.

1. We have a dedicated, capable support team with a purposely well-rounded roster.  More specifically:

  • We staff support with functional, technical and development resources
  • Nobody on the team is a newbie

Most of our support staff comes from Microsoft.  Check out our team bios page located here – /about-us/team/

Learn more about our Dynamics AX support offerings here or sign up for our upcoming webinar Wednesday, Nov. 2 for an overview and the chance to ask questions.

 

2. Stoneridge treats your support hours as consulting hours, you can use your support hours for most things ERP related. Here are some of the ways you can use your support hours:

Help with your ISVs

Not many partners will support your ISVs. Most partners direct you to the ISV teams and you work with the ISV directly, Microsoft support absolutely will not help you with your ISVs. If you have three ISVs you are now dealing with three different ISV contacts plus your support partner. At Stoneridge, we know this is a headache. With our support plans you call us with any issue, we figure out the issue or answer to the question and we either fix it or work with the ISV to get it fixed. We take the load off of your shoulders and onto our own.

Training

We will perform live individualized training, class oom sessions or online trainings tailored to the topic(s) of interest to you!

Break/fix support

Every support team does this but we have many, many years of support experience on our team.

Question/answer support

Ask us any functional, technical or development question you’d like.

Escalations or systems down

We are the ones to come to. We have technical abilities other teams do not have and we can handle whatever you are running into.

Developing new or modifying existing features

You can use your support hours for creating new reports, forms, integrations, data imports, extensions to your ISVs – you name it we’ll build it.

Installing hot fixes and upgrading to newer versions of software

Microsoft and ISVs routinely send out new updates and it is important to take advantage of them. However, sorting out the details of what needs to happen with them and dealing with the conflicts between ISVs, your custom code and Microsoft code can be challenging. We staff our support team with team members capable of navigating these scenarios and handling whatever comes up.

Improving performance

If you have areas of your application not performing the way you want them to, we will investigate the issue, find the right solution and make whatever adjustments are needed. Because we have support team members with all kinds of backgrounds, we can make hardware recommendations, SQL server changes, code changes – whatever is appropriate for the performance issue.

BI development

We have a dedicated BI team knowledgeable in ISV and Microsoft BI tools. We can help you select tools, teach you how to use them and work with you to build up BI skills. If you would rather we build dashboards and reports for you, we are happy to do that as well.

Maintaining your ERP software and hardware

We offer health checks and monthly maintenance programs that you can apply support hours towards. The health checks and maintenance programs are like having an insurance policy. We continually check in to try to catch issues early on before they turn into bigger problems.

 

 

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About Stoneridge
Stoneridge Software is a unique Microsoft Gold Partner, with emphasis on partner. With specialties in Microsoft Dynamics 365, Microsoft Dynamics AX, Microsoft Dynamics NAV, Microsoft Dynamics GP and Microsoft Dynamics CRM, we focus on attracting the most knowledgeable experts in the field to our team, and prioritize delivering stellar solutions with maximum impact for your business. At Stoneridge, we are deeply committed to your results. Each engagement is met with a dedicated team, ready to provide thorough, tailored, and expert service. Based in Minnesota, we intentionally “step into your shoes,” wherever you are. We focus on what you care about, and develop trusting, long-term relationships with our clients.

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