If you’re not already a client of ours, in my opinion, there are two main reasons to choose Stoneridge as your support provider.
1. We have a dedicated, capable support team with a purposely well-rounded roster. More specifically:
- We staff support with functional, technical and development resources
- Nobody on the team is a newbie
Most of our support staff comes from Microsoft. Check out our team bios page located here – /about-us/team/
Learn more about our Dynamics AX support offerings here or sign up for our upcoming webinar Wednesday, Nov. 2 for an overview and the chance to ask questions.
2. Stoneridge treats your support hours as consulting hours, you can use your support hours for most things ERP related. Here are some of the ways you can use your support hours:
Help with your ISVs
Not many partners will support your ISVs. Most partners direct you to the ISV teams and you work with the ISV directly, Microsoft support absolutely will not help you with your ISVs. If you have three ISVs you are now dealing with three different ISV contacts plus your support partner. At Stoneridge, we know this is a headache. With our support plans you call us with any issue, we figure out the issue or answer to the question and we either fix it or work with the ISV to get it fixed. We take the load off of your shoulders and onto our own.
We will perform live individualized training, class oom sessions or online trainings tailored to the topic(s) of interest to you!
Every support team does this but we have many, many years of support experience on our team.
Ask us any functional, technical or development question you’d like.
Escalations or systems down
We are the ones to come to. We have technical abilities other teams do not have and we can handle whatever you are running into.
Developing new or modifying existing features
You can use your support hours for creating new reports, forms, integrations, data imports, extensions to your ISVs – you name it we’ll build it.
Installing hot fixes and upgrading to newer versions of software
Microsoft and ISVs routinely send out new updates and it is important to take advantage of them. However, sorting out the details of what needs to happen with them and dealing with the conflicts between ISVs, your custom code and Microsoft code can be challenging. We staff our support team with team members capable of navigating these scenarios and handling whatever comes up.
If you have areas of your application not performing the way you want them to, we will investigate the issue, find the right solution and make whatever adjustments are needed. Because we have support team members with all kinds of backgrounds, we can make hardware recommendations, SQL server changes, code changes – whatever is appropriate for the performance issue.
We have a dedicated BI team knowledgeable in ISV and Microsoft BI tools. We can help you select tools, teach you how to use them and work with you to build up BI skills. If you would rather we build dashboards and reports for you, we are happy to do that as well.
Maintaining your ERP software and hardware
We offer health checks and monthly maintenance programs that you can apply support hours towards. The health checks and maintenance programs are like having an insurance policy. We continually check in to try to catch issues early on before they turn into bigger problems.