How to Use the Stoneridge Support Portal

By Jennifer Vallario | May 12, 2022

Stoneridge Software’s support portal is an intuitive and useful function that makes it easy for you to access resources to answer important questions or connect you with a Stoneridge expert who can help you find a solution.

Stoneridge Support Portal: Ease of Use for Peace of Mind

Registering for and using the portal is easy if you follow these steps:

  • We will send you an invitation to access the portal to your email address
  • Once you receive the email, click on the link shown in the picture below

Stoneridge Support Portal Email

  • Enter your invitation code
  • Click “Register”

SUPPORT PORTAL 2

  • Confirm that your email is correct
  • Create a username and password
  • Click “Register:

SUPPORT PORTAL 3

  • You will then receive another email to confirm your email address
  • Then you will click “Complete Registration”

SUPPORT PORTAL 4

There are a lot of unique features in the portal you can use to help you on your support journey. The portal can also connect you with a Stoneridge expert or it can give you the resources to answer your questions by reading knowledge-base articles.

SUPPORT PORTAL 5

Stoneridge Support Portal: How to Submit a Case

Now that you have registered, submitting a support case is easy! Just follow these steps:

  • Login to the support portal by going to https://portal.stoneridgesoftware.com/
  • Click on “My Support”

SUPPORT PORTAL 6

  • Click on “Open a New Case”

SUPPORT PORTAL 7

  • Describe your issue in the “Description” field
  • In the “Product Category” field, enter the version you are currently on
  • Fill out the “Priority of the case”
  • Add any attachments you might have
  • Enter the “Issue Description”
  • Click “Submit”

SUPPORT PORTAL 8

  • Your case is now submitted to our support queue and assigned to one of our support consultants
  • Depending on the “Priority” you set for your case, you will see one of the following commitments from us:
    • Critical – Vey high or high priority
    • Important – Normal or low priority

SUPPORT PORTAL 9

It’s as easy as that! Stay tuned for the second part of this blog series, where we will give you tips on how to submit a great support ticket!

Questions?

Reach out to our team of experts if you have questions about this or any other topics regarding your business solutions.

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