How to Use the Stoneridge Support Portal

By Jennifer Vallario | May 12, 2022

Stoneridge Software's support portal is an intuitive and useful function that makes it easy for you to access resources to answer important questions or connect you with a Stoneridge expert who can help you find a solution.

Stoneridge Support Portal: Ease of Use for Peace of Mind

Registering for and using the portal is easy if you follow these steps:

  • We will send you an invitation to access the portal to your email address
  • Once you receive the email, click on the link shown in the picture below

Stoneridge Support Portal Email

  • Enter your invitation code
  • Click "Register"

SUPPORT PORTAL 2

  • Confirm that your email is correct
  • Create a username and password
  • Click "Register:

SUPPORT PORTAL 3

  • You will then receive another email to confirm your email address
  • Then you will click "Complete Registration"

SUPPORT PORTAL 4

There are a lot of unique features in the portal you can use to help you on your support journey. The portal can also connect you with a Stoneridge expert or it can give you the resources to answer your questions by reading knowledge-base articles.

SUPPORT PORTAL 5

Stoneridge Support Portal: How to Submit a Case

Now that you have registered, submitting a support case is easy! Just follow these steps:

  • Login to the support portal by going to https://portal.stoneridgesoftware.com/
  • Click on "My Support"

SUPPORT PORTAL 6

  • Click on "Open a New Case"

SUPPORT PORTAL 7

  • Describe your issue in the "Description" field
  • In the "Product Category" field, enter the version you are currently on
  • Fill out the "Priority of the case"
  • Add any attachments you might have
  • Enter the "Issue Description"
  • Click "Submit"

SUPPORT PORTAL 8

  • Your case is now submitted to our support queue and assigned to one of our support consultants
  • Depending on the "Priority" you set for your case, you will see one of the following commitments from us:
    • Critical - Vey high or high priority
    • Important - Normal or low priority

SUPPORT PORTAL 9

It's as easy as that! Stay tuned for the second part of this blog series, where we will give you tips on how to submit a great support ticket!

Questions?

Reach out to our team of experts if you have questions about this or any other topics regarding your business solutions.

Start the Conversation

It’s our mission to help clients win. We’d love to talk to you about the right business solutions to help you achieve your goals.

Subscribe To Our Blog

Sign up to get periodic updates on the latest posts.

Thank you for subscribing!

X