Microsoft Dynamics GP Crashes When Accessing Email Functionality

by | Updated December 11, 2018 | Dynamics GP

The recent update of Microsoft Office that was released on December 2, 2018, has been causing Dynamics GP crashes when accessing email functionality. Microsoft is currently recommending reverting or rolling back Microsoft Office.

Every version of Microsoft Dynamics GP is affected by this error.

The errors that people are experiencing include:

  • Closing with no error
  • APPCRASH ilmapi32.dll
  • APPCRASH olmapi32.dll
  • APPCRASH MSO.dll

To determine what version of Microsoft Office that you have:

  1. Open an Office application (outlook, word, etc)
  2. You should see About Outlook if you go to File -> Office Account
Where to find outlook version
  • Office 365 – Version 1811 (Build 11029.20079) -Standard
  • Office 365 – Version 1811 (Build 11029.20045) -Insider Edition
  • Office 2019 – Version 1811 (Build 11029.20079)
  • To roll back Microsoft office, take the following steps:Disable office updates**

File-> Office Account-> Update Options-> Disable Updates

Open an elevated command prompt:

Start-> type: cmd

Right click on: Command Prompt

Choose: Run as administrator

Provide your administrator credentials or confirm the User Account Control dialog when prompted.

Type: cd %programfiles%\Common Files\Microsoft Shared\ClickToRun\

You can specify the built number to return to in the following way
O365 Standard use: OfficeC2RClient.exe /update user updatetoversion=16.0.11001.20074
O365 Insiders use: OfficeC2RClient.exe /update user updatetoversion=16.0.11001.20038

Replace with the build number that you want to return to.
o There is an overview of build numbers you can return to for Office 2016.

After pressing ENTER, a “Checking for updates” dialog will open shortly followed by a “Downloading Office updates” dialog. Once this dialog closes, the rollback has been completed.

Open Outlook and go back to: File-> Office Account

In the Office Updates section, it should now list the version that you specified.

Based on the current cadence of releases, Microsoft estimates the next release of Office will be in January, however, it is unknown if that release will fix the current issue. Watch for an announcement from Stoneridge with an update to this issue by subscribing to our blog.

Related Posts

  • Whether you’re looking to upgrade to the latest release of Microsoft Dynamics GP, get more information about new features, or request year-end close assistance, the resources below will connect you…

  • Need to issue a refund check in Microsoft Dynamics GP? You can cut a check directly out of payables in Microsoft Dynamics GP by using the ‘refund checks’ functionality. All you need…

  • When the weather outside gets frightful, completing your year-end payroll shouldn't be. With Microsoft Dynamics GP, closing out payroll can be completed in just a few steps. Prior to starting closing procedures,…

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

Upcoming Events

june

02jun2:00 pm2:30 pmBusiness Intelligence for Batch Manufacturers

16jun10:00 am10:30 amHow AP automation can speed up month-end close in D365 Finance

17jun11:00 am12:00 pmConfab Live with Stoneridge – Real Time Marketing Strategies for Success

23jun10:00 am10:30 amThe Modern Manufacturer: Cost Accounting in D365

30jun10:00 am10:30 amAP Automation Checklist for a 2022 Rebound

30jun2:00 pm2:30 pmAchieving Success: How Technology Is Helping Nonprofits Thrive

july

01jul11:00 am12:00 pmConfab Live with Stoneridge – Dataverse Virtual Entities

14jul12:00 pm12:30 pmBeyond Reporting - What Business Intelligence Can Do For Your Agribusiness

15jul11:00 am12:00 pmConfab Live with Stoneridge – Integration Strategies for End User Success

21jul10:00 am10:30 amThe Modern Manufacturer: Manufacturing Software in the Real World

21jul12:00 pm1:00 pmIs it Worth it to Upgrade to Dynamics 365 Finance and Supply Chain Management? - Everything AX Users Need to Consider

About Stoneridge
Stoneridge Software is a unique Microsoft Gold Partner, with emphasis on partner. With specialties in Microsoft Dynamics 365, Microsoft Dynamics AX, Microsoft Dynamics NAV, Microsoft Dynamics GP and Microsoft Dynamics CRM, we focus on attracting the most knowledgeable experts in the field to our team, and prioritize delivering stellar solutions with maximum impact for your business. At Stoneridge, we are deeply committed to your results. Each engagement is met with a dedicated team, ready to provide thorough, tailored, and expert service. Based in Minnesota, we intentionally “step into your shoes,” wherever you are. We focus on what you care about, and develop trusting, long-term relationships with our clients.

Subscribe To Our Blog

Sign up to get periodic updates on the latest posts.

Thank you for subscribing!

X