Microsoft Dynamics GP Crashes When Accessing Email Functionality

By Cory Severson | December 10, 2018

Microsoft dynamics gp crashes when accessing email functionality

The recent update of Microsoft Office that was released on December 2, 2018, has been causing Dynamics GP crashes when accessing email functionality. Microsoft is currently recommending reverting or rolling back Microsoft Office.

Every version of Microsoft Dynamics GP is affected by this error.

The errors that people are experiencing include:

  • Closing with no error
  • APPCRASH ilmapi32.dll
  • APPCRASH olmapi32.dll
  • APPCRASH MSO.dll

To determine what version of Microsoft Office that you have:

  1. Open an Office application (outlook, word, etc)
  2. You should see About Outlook if you go to File -> Office Account
Where to find outlook version
  • Office 365 – Version 1811 (Build 11029.20079) -Standard
  • Office 365 – Version 1811 (Build 11029.20045) -Insider Edition
  • Office 2019 – Version 1811 (Build 11029.20079)
  • To roll back Microsoft office, take the following steps:Disable office updates**

File-> Office Account-> Update Options-> Disable Updates

Open an elevated command prompt:

Start-> type: cmd

Right click on: Command Prompt

Choose: Run as administrator

Provide your administrator credentials or confirm the User Account Control dialog when prompted.

Type: cd %programfiles%\Common Files\Microsoft Shared\ClickToRun\

You can specify the built number to return to in the following way
O365 Standard use: OfficeC2RClient.exe /update user updatetoversion=16.0.11001.20074
O365 Insiders use: OfficeC2RClient.exe /update user updatetoversion=16.0.11001.20038

Replace with the build number that you want to return to.
o There is an overview of build numbers you can return to for Office 2016.

After pressing ENTER, a “Checking for updates” dialog will open shortly followed by a “Downloading Office updates” dialog. Once this dialog closes, the rollback has been completed.

Open Outlook and go back to: File-> Office Account

In the Office Updates section, it should now list the version that you specified.

Based on the current cadence of releases, Microsoft estimates the next release of Office will be in January, however, it is unknown if that release will fix the current issue. Watch for an announcement from Stoneridge with an update to this issue by subscribing to our blog.

Related Posts

Recommended Reading:

Managing Your Business Through Uncertain Times Using Dynamics 365 Finance and Operations

  Dynamics 365 Finance and Operations (F&O) can help you make informed decisions on how to move your business forward. […]

Read the Article
5.13.22 Power Platform

Using Power BI Object Level Security

  The following article will demonstrate how to use Power BI Object Level Security to disable column data based on […]

Read the Article
5.12.22 Dynamics CRM

How to Use the Stoneridge Support Portal

Stoneridge Software’s support portal is an intuitive and useful function that makes it easy for you to access resources to […]

Read the Article
5.6.22 Dynamics GP

Dynamics GP Transaction Removal: Purchase Orders

  Are you having performance issues with Purchase Orders?  Do you find that there are old Purchase Orders on your […]

Read the Article
5.5.22 Dynamics GP

The Real Story about the Long-Term Future of Dynamics GP Support

I’ve seen a number of people put forward comment that Dynamics GP is going away and you have to get […]

Read the Article

New Features in Dynamics 365 Business Central 2022 Wave 1 Release – Financial Enhancements

The Dynamics 365 Businses Central 2022 Wave 1 Release has a lot of new and exciting features to help your […]

Read the Article
4.29.22 Dynamics GP

Dynamics GP Transaction Removals: Bank Reconciliation

  This is part 2 of a 3 part series on Dynamics GP Transaction Removals. These quick tips will hopefully […]

Read the Article
4.28.22 Dynamics GP

Uncommonly Used Features – Integrate Purchasing and Payables to Fixed Assets in Dynamics GP

Being able to integrate Purchasing and Payables to Fixed Assets in Dynamics GP will help you create visibility for your […]

Read the Article

New Features in the Dynamics 365 Business Central 2022 Wave 1 Release – Ease-of-Use Features

  There are many new features in the Dynamics 365 Business Central 2022 Wave 1 Release to get excited about! […]

Read the Article

Start the Conversation

It’s our mission to help clients win. We’d love to talk to you about the right business solutions to help you achieve your goals.

Subscribe To Our Blog

Sign up to get periodic updates on the latest posts.

Thank you for subscribing!

X