Michelle Lewis
Michelle has experience working as a Senior Consultant/Functional Lead at DXC Technology, a CRM Practice Lead at IBIS, a CRM Consultant with PowerObjects, and an IT Project Manager for companies like AT&T and Capital One.
Michelle holds her bachelor's degree in history and anthropology from Dartmouth College and also holds her MBA in finance and strategy from Cox School of Business at Southern Methodist University in Dallas, TX.
by Michelle Lewis | Updated April 22, 2020 | Dynamics CRM
The April 2020 Release of Dynamics 365 CE allows for the configuration of the Case Resolution dialog box. This new feature enhances the user experience and case resolution reporting by allowing easily configurable options for tracking the resolution of Customer...
by Michelle Lewis | Updated November 2, 2020 | Dynamics CRM
Microsoft has enhanced the note-taking experience in Dynamics 365 Customer Engagement (CRM) by introducing rich text notes in the Dynamics 365 timeline. Keyword searching across notes, activities, and posts is also now available. These new features enrich the user...
by Michelle Lewis | Updated April 9, 2020 | Dynamics CRM
The Dynamics 365 Customer Engagement (CRM) Spring Release has introduced new email editing and template capabilities. In a model-driven app, users will be able to edit an email within a pop-up window without navigating away from the current record. Another useful new...
