Skye O'Brien
Skye O'Brien is a Consultant on the Dynamics CRM team at Stoneridge Software. Skye was previously on the internal IT team at Stoneridge Software, handling hardware setup for new hires, infrastructure maintenance, and HelpDesk. He also has prior experience both as a Team Lead for CI Sports and a Material Handler for FedEx. Skye has his MB-200 Core certification in CRM as well.
by Skye O'Brien | Updated November 2, 2020 | Dynamics CRM, Power Platform
Forms Pro from Microsoft is a powerful survey and quiz generating platform. It can be integrated with Microsoft Power Automate and used in parallel with Dynamics 365 Customer Engagement (D365 CE). You can set up surveys to send when a customer support case is closed...
by Skye O'Brien | Updated November 1, 2019 | Dynamics CRM
Out of the box, Dynamics 365 Customer Engagement (CRM) looks very standard, possibly even dull. Fortunately, there is an easy way to change the look of your CRM by using Themes! This screenshot is the default theme applied to Dynamics 365 CE when first deployed:...
by Skye O'Brien | Updated June 5, 2019 | Dynamics CRM
As a company with several different departments that all process support requests from different client types, we rely heavily on Dynamics 365 for Customer Engagement to manage support tickets. When a support ticket is emailed to Stoneridge, it is automatically routed...
