Rules of the Road: API Request Limits in Dynamics 365 Customer Engagement

By Adam Hallbeck | May 9, 2018

Rules of the road: api request limits in dynamics 365 customer engagement

 

API Request Limits in Dynamics 365 Customer Engagement

Imagine you’re driving down a multi-lane freeway; the traffic is flowing smoothly, no headaches or primal screams as you’re flying around. You, though…you’re from Germany! You’re used to the openness and speed of the Autobahn! Unfortunately, your speedy habits mess up the flow of traffic for everyone, as cautious drivers start slowing down because you wanted to push the limits of the road. The guy in front of you keeps tapping his brakes to get you to pull back. People might be late for appointments or miss meetings…everyone is delayed.

Why the freeway analogy? Microsoft put a speed limit on API calls in Dynamics 365 Customer Engagement in March to keep all drivers moving along without performance issues. The new limit is 60,000 calls per user, per instance, in a five-minute span. The cap is intended to prevent those excessive users (you, the Autobahn driver) from bogging down servers and possibly affecting other users (everyone else in that section of the freeway). Even though the limit is high enough to never be an issue for most Dynamics 365 Customer Engagement users out there, there’s a chance that some might see some impact (brake-tapping). WCF faults and errors messages are thrown, and in those scenarios, there will need to be some reworking.

There are some options that can keep all drivers happy, though. For both HTTP and SDK-based designs, finding the Retry-After values will provide the amount of time that needs to pass before executing more requests and can provide insight on those API groundswell volumes. To scale things and keep a higher-than-60,000 request volume with no faults or errors, use a batch process (ExecuteMultipleRequest) using the Web API as each of those batch calls counts for only one knock against your limit. Here are some considerations in using batch calls.

So, if you find yourself wanting to get a pass on the new speed limit without annoying your neighbors on the freeway, you’ll need to do a little work to ensure a smooth ride. And if you’re using any integration tools such as KingswaySoft or Scribe, be sure to check out the KingswaySoft announcements and Scribe best practices regarding the new limitations.

Related Posts

Recommended Reading:

5.27.22 Dynamics GP

How to Run Drop Ship Sales in Dynamics GP

Need to Invoice the Customer before you get the invoice from the vendor? This The freight forwarder has contacted you […]

Read the Article

New Features in Dynamics 365 Business Central 2022 Wave 1 Release – Protecting G/L Accounts From Being Deleted

There are a lot of exciting New Features in Dynamics 365 Business Central 2022 Wave 1 Release to get excited […]

Read the Article
5.25.22 Financials

Rounding Numbers in Power Automate

  If you’ve ever tried to round numbers in Power Automate, you have probably already run into the issue there […]

Read the Article

Manage U.S. Use Tax on Purchase Orders in Dynamics 365 Finance and Operations

  Managing sales tax requirements on your business purchase can be complicated, but Dynamics 365 Finance and Operations can help […]

Read the Article
5.19.22 Dynamics CRM

How to Write a Great Support Ticket in the Stoneridge Support Portal

Submitting a support ticket through the Stoneridge Support Portal is a quick and effective way to get assistance for any […]

Read the Article

Managing Your Business Through Uncertain Times Using Dynamics 365 Finance and Operations

  Dynamics 365 Finance and Operations (F&O) can help you make informed decisions on how to move your business forward. […]

Read the Article
5.13.22 Power Platform

Using Power BI Object Level Security

  The following article will demonstrate how to use Power BI Object Level Security to disable column data based on […]

Read the Article
5.12.22 Dynamics CRM

How to Use the Stoneridge Support Portal

Stoneridge Software’s support portal is an intuitive and useful function that makes it easy for you to access resources to […]

Read the Article
5.6.22 Dynamics GP

Dynamics GP Transaction Removal: Purchase Orders

  Are you having performance issues with Purchase Orders?  Do you find that there are old Purchase Orders on your […]

Read the Article

Start the Conversation

It’s our mission to help clients win. We’d love to talk to you about the right business solutions to help you achieve your goals.

Subscribe To Our Blog

Sign up to get periodic updates on the latest posts.

Thank you for subscribing!

X