Rules of the Road: API Request Limits in Dynamics 365 Customer Engagement

by | Updated May 10, 2018 | Dynamics CRM

 

API Request Limits in Dynamics 365 Customer Engagement

Imagine you’re driving down a multi-lane freeway; the traffic is flowing smoothly, no headaches or primal screams as you’re flying around. You, though…you’re from Germany! You’re used to the openness and speed of the Autobahn! Unfortunately, your speedy habits mess up the flow of traffic for everyone, as cautious drivers start slowing down because you wanted to push the limits of the road. The guy in front of you keeps tapping his brakes to get you to pull back. People might be late for appointments or miss meetings…everyone is delayed.

Why the freeway analogy? Microsoft put a speed limit on API calls in Dynamics 365 Customer Engagement in March to keep all drivers moving along without performance issues. The new limit is 60,000 calls per user, per instance, in a five-minute span. The cap is intended to prevent those excessive users (you, the Autobahn driver) from bogging down servers and possibly affecting other users (everyone else in that section of the freeway). Even though the limit is high enough to never be an issue for most Dynamics 365 Customer Engagement users out there, there’s a chance that some might see some impact (brake-tapping). WCF faults and errors messages are thrown, and in those scenarios, there will need to be some reworking.

There are some options that can keep all drivers happy, though. For both HTTP and SDK-based designs, finding the Retry-After values will provide the amount of time that needs to pass before executing more requests and can provide insight on those API groundswell volumes. To scale things and keep a higher-than-60,000 request volume with no faults or errors, use a batch process (ExecuteMultipleRequest) using the Web API as each of those batch calls counts for only one knock against your limit. Here are some considerations in using batch calls.

So, if you find yourself wanting to get a pass on the new speed limit without annoying your neighbors on the freeway, you’ll need to do a little work to ensure a smooth ride. And if you’re using any integration tools such as KingswaySoft or Scribe, be sure to check out the KingswaySoft announcements and Scribe best practices regarding the new limitations.

Related Posts

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

Upcoming Events

september

02sep10:00 am10:30 amThe Modern Manufacturer - Cycle Count Management

02sep12:00 pm12:30 pmBest Practices for Work Order Planning and Routing for Field Service Companies

09sep10:00 am11:00 amWhat is Levridge? An Overview of the Ultimate Ag Solution

09sep12:00 pm12:30 pmOverview of Microsoft Promotion for NAV and GP Clients

10sep11:00 am12:00 pmConfab with Stoneridge - Livestream - Field Service Comparisons

16sep10:00 am10:30 amThe Modern Manufacturer - Product Lifecycle Management

16sep12:00 pm12:30 pmHow to Upgrade to Dynamics 365 Finance and Operations: Examining Custom Code and ISV Implications

16sep2:00 pm2:30 pmScheduling and Dispatching for the Modern Field Service Company

23sep12:00 pm1:00 pmDynamics 365 Business Central Wave 2 Release Preview - An Overview of the Most Exciting New Features Coming in October

24sep11:00 am12:00 pmConfab with Stoneridge - Livestream - The Modern Workplace: Teams, Sharepoint, Outlook, Office, and AI Integration

30sep10:00 am10:30 amThe Modern Manufacturer - Return Management

30sep12:00 pm12:30 pmEmpowering Your Field Service Technicians with a Mobile Solution

october

07oct12:00 pm1:00 pmThe Three Paths to Business Central from Dynamics GP

08oct11:00 am12:00 pmConfab with Stoneridge - Livestream - The Vision and Strategy of Microsoft Business Systems

14oct10:00 am10:30 amThe Modern Manufacturer - Complex Cost Modeling

14oct12:00 pm12:30 pmGenerating Custom Inspection or Process Forms

19octAll Day22Stoneridge Connect Fall 2020

22oct11:00 am12:00 pmConfab with Stoneridge - Livestream - Stoneridge Connect Recap

28oct10:00 am10:30 amThe Modern Manufacturer - Engineering Change Orders

About Stoneridge
Stoneridge Software is a unique Microsoft Gold Partner, with emphasis on partner. With specialties in Microsoft Dynamics 365, Microsoft Dynamics AX, Microsoft Dynamics NAV, Microsoft Dynamics GP and Microsoft Dynamics CRM, we focus on attracting the most knowledgeable experts in the field to our team, and prioritize delivering stellar solutions with maximum impact for your business. At Stoneridge, we are deeply committed to your results. Each engagement is met with a dedicated team, ready to provide thorough, tailored, and expert service. Based in Minnesota, we intentionally “step into your shoes,” wherever you are. We focus on what you care about, and develop trusting, long-term relationships with our clients.

Subscribe To Our Blog

Sign up to get periodic updates on the latest posts.

Thank you for subscribing!

X